I put clothes inside the washer, added detergent, closed the door and selected the cycle. The Start button didn't light, but the Finished/Wash/Rinse lights all flashed and kept beeping. The door will not open, even after leaving the machine unplugged for some time. this has happened before, and you were able to give me a solution last time, but i lost the instructions.
The door sensor/ lock is not working well
Try pressing "end of cycle" button, wait for 2 minutes before opening the door, do not force door.
Ok, does it have a sfety unlock behind lower part of door?
In the meanwhile:
Here is care and user manual for your machine check for instructions on 'door won't open on page 20.
If you got an old solution for this same problem from some other expert you can retrieve it by clicking the 'my profile' link at top right hand corner of fixyas web page, after logging in.
Check page 17 and page 20 in the manual, follow procedure in page 17
If you have water inside the machine, remember the washing machine must be empty for the door to open.
either open the trap at the bottom of your machine and prepare for flood,
or drop the grey drain hose to the floor and machine should empty.Once you open the door check the drain hoose, something may be obstructing it
Typehttp://www.fixya.com/users/ 'your old name here"
put your old name as last , for example this is mine.
http://www.fixya.com/users/ginko
It is possible that you will see the solution there, or if you know the name of the expert contact the one who give the solution
regards
Old post from kurmudjiim72 :
"On the bottom right-hand side of the washer, there should be a door
that contains the drain cleanout. Open the door and in the upper
right-hand corner of the opening, there should be the end of a plastic
handle. It may barely be showing, so look closely. Pull it down with
your fingers or a plyers and your door should release."
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Dear Sir / Madam,
Please try this solution to solve the problem.
if an incorrect combination was
inadvertently selected, the
indicator light of the selected
button is turned off.
q If necessary, press the Delay
Start button until the desired delay
time is indicated by the LED light.
q Press the Start/Pause button.
The indicator light is lit (red).
The program starts.
i
Each program step is indicated by
the corresponding LED light.
During Washing
i
Due to the highly engineered
suspension of this appliance, it
may experience a shudder or
shake when progressing from
lower to higher spin speeds.
This behavior is normal due to
shifting of the drum system and
should not cause concern.
Changinga program
q Turn the program selector to Off.
q Turn the program selector to a
newly selected program.
The Start/Pause indicator light
flashes.
q If required, change the settings;
see from Page 16.
q Press the Start/Pause button.
The program starts.
The indicator light is lit.
Add a garment /
Interrupting the program
You can put laundry in the drum after
washing begins, take laundry out of the
drum early or interrupt the program at
any time.
i
It is not recommended to add
laundry after the washing phase is
complete.
i
You can add or reduce laundry as
long as the Start/Pause indicator
light flashes (red).
q Press the Start/Pause button.
The Start/Pause indicator light
flashes.
q Open the door.
q Place/remove the laundry.
q Close the door.
q Press the Start/Pause button.
The program continues.
The indicator light is lit (red).
i
When the Start/Pause indicator
light is lit (red), the program can be
interrupted, however the door
cannot be opened for safety
reasons (water level, temperature
or speed too high).
i
If the spin speed is too high, the
Start/Pause indicator light is lit
(red). Laundry can be added in
Pause" mode when the drum is at
a standstill.
Canceling an active
program
If you would like to terminate a program
and remove the laundry:
i
If a program is interrupted at a high
temperature, leave the laundry to
cool down until the glass is cool to
touch.
q Turn the program selector to Off.
q Turn the program selector to Drain
or Spin.
q Press the Start/Pause button.
q Wait until this program ends.
q Open the door.
q Unload the laundry.
i
If a program is interrupted at a high
temperature, the door may remain
locked until the appliance has
cooled down.
i
If the program is terminated by
switching off the appliance, the
door may remain locked.
After Washing
The Start/Pause indicator light goes
out.
q Open the door.
q Turn the program selector to Off.
q Close the taps.
q Remove the laundry.
i
After washing, leave the loading
door ajar to allow the inside of
the washing machine to dry.
The washing machine requires no
special care other than the care and
cleaning noted previously. If you are
having a problem with your washing
machine, please refer to page 20
before calling for service.
If service becomes necessary, contact
your dealer or installer or an authorized
service center. Do not attempt to repair
the appliance yourself. Any work
performed by unauthorized personnel
may void the warranty.
If you are having a problem with your
washing machine and are not pleased
with the service you have received:
q First, please contact your installer
or the Authorized Service
Contractor in your area and
explain to them why you are not
satisfied. This will usually correct
the problem.
q If after working with your installer
or service technician the problem
still has not been resolved to your
satisfaction, please let us know
either by writing to us at:
BSH Home Appliances
5551 Mc Fadden
Ave.
Huntington Beach,
CA 92649
or calling us:
1-800-944-2904
If writing or calling, please provide the
following information:
- Model Number
- Serial Number
- Date of Original Purchase
- Date Problem occurred
- Explanation of Problem
If writing, please also include a daytime
telephone number and a copy of the
sales invoice.
You will find the model number and
serial number on the rating plate
located on the housing and is visible
with the door
cheers
dont forget to rate the solution
See this site, can be usuful for you
http://washing-machines-review.com/repair/washing-machine-repair-guide-3.html
Sergio
It sound as a malfunction lid switch, that should be replaced.
The
switch is inside the washing machine main housing near the door frame.
Often you have to raise or open the top or front of the washer to get
to the switch.
Good luck!
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Usually answered in minutes!
It doesn't have that - just Start/Pause, Bleach, and Extra Rinse. Those are the only buttons, and otherwise there's a dial to set the cycle.
Since the washer only has 3 buttons - Start/Pause, Bleach, and Rinse, that's all I can press. Otherwise it just has a dial on the right hand side with cycle options and a single position for Off. I have tried unplugging it and leaving it unplugged for over an hour.
I can't get into my profile because I forgot the password and FixYa didnt' email me a password, although I requested 3 times. I finally set up a new one through a different email address.
There's no water inside the machine. Any idea how to get your webmaster to send me that new password? If I could look at the old instructions, i think that would do it. It was something about pressing 2 buttons at the same time.
And I have read the manual and tried their suggestions before.
I expect there is a problem like that but the last instructions involved pressing more than one button at the same time.
Sorry, there's no water inside the machine. The suggestions in the manual don't work either. As I said before, the solution I got last time involved holding down buttons simultaneously, but it was kind of tricky. I've tried again to get your administrator to send me a password so I can get into the original profile, but still no luck. I guess that's the 5th request.
I put clothes inside the washer, added detergent, closed the door and selected the cycle. The Start button didn't light, but the Finished/Wash/Rinse lights all flashed and kept beeping. The door will not open, even after leaving the machine unplugged for some time. this has happened before, and you were able to give me a solution last time, but i lost the instructions. I can't access my Profile with the old solution because I forgot that original password, and my 5 attempts to have FixYa send a new one to my email have failed! That's over the last 12 hours. Eventually I gave up and started a new account to get help from you. I do remember that that initial solution involved pushing several buttons simultaneously.
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