Neff V5340X0 - drum does not start to move/spin

The timer unit needs to be replaced. the timer is the dial you turn to set the machine to wash.

Sounds like the drum bearing is worn out or the rollers that support the drum are worn out.

Could be worn Carbon brushes on the motor.Check belt has not fallen off though...some Neff you need to buy half motor to fit new brushes as it comes this way, perhaps a good test is to blow ut any dust next to the brushes this may allow the motor to Briefy run long enough to tell if brushes are worn ..Half motor cost to buy - 60 GBP......Happy new year...

Service Manual

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Hi I have exactly the same problem. Did you get your fixed and if so what was the problem?Many thanksCarole

how old is machine if machine is bout 5 years will need motor brushes they need t be changed every 5,6 yrs, if its quite new will be ure motor pcb if its not rampin up to full on spin

A couple of possibilities here.
The drum belt could have off, or the motor is not working, possibly due to worn brushes in the motor.
Either way, it means the washer has to come out of the cabinet for you to check these things.
Please rate my solution .
Thankyou.

sounds like motor brushes have worn out will need to remove motor to replace they are inexpensive.the clicking is the relay telling motor to rotate clockwise or anticlockwise.

Start checking the lid switch, if this is stuck the machine wont start.

If the drum does not move at all, the motor, the motor control unit, the motor coupler, the control board may be faulty.

For more details you need to observe if machine is draining and pumping water inside during cycle, see: It doesn't spin

check you can turn drum by hand if rotates freely then youre motor brushes will have worn out the motor needs to be removed to fit replacements but they are cheap to replace.