Aastra telecom 9316 cw

You have unheard messages on the voicemail system provided by your telephone company. This system takes messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.

Your provider will have to reset it for you. Phone them and ask for a reset. They may charge you a dollar or so. But that is the only way

you can read your instr. manual or download from www. retrevo.com
or call the supply from the phone or where did you buy the phone and get help via ONLINE via chat or phone.
God bless you

Ask your provider to change your voicemail to pick up in36 seconds instead of 18. Each ring is 6 seconds. Hope this helps

Looking at the user guide, doesn't mention a reset botton, maybe a power cycle (turn off and on) could help you, but for your reference, below is the link to see or download the user guide of your phone for more information:
http://www.aastratelecom.com/cps/rde/xbcr/SID-6B459A81-58EFF42C/en-ca/P0844339_Rev07_9417CW_UG_E_01_2011.pdf

In order to set call forwarding on this telephone, must first have the feature CFV (Call Forward Variable) on in the line. This feature can be provided by the telephone service provider.

A typical feature code for this is *72 to activate CFV and *73 to deactivate.

You can program these features on the M9316 telephone by do the following:

CFV activate

1) Press the SAVE key.
2) Then select the key where you want to program the feature.
3) Then enter *72 (optional: plus the telephone number of where you want the call to forward to).
4) Press SAVE twice.

CFV deactivate

1) Press the SAVE key
2) Then select another key where you want to program the feature.
3) Then enter *73
4) Press SAVE twice.

Be sure and label your buttons.

To use go off hook and press the key you just programmed.

I had the same problem b4 u have to hold down one of the buttons on the remote for 5 seconds by memory

Forwarding is through the plan provider and part of the voice mail system.

http://www.retrevo.com/d/ds/progress?doc=67ab324793d14f7027c630962ba726f8

Ok, this is your manual .I searched for "call forward" and this should help.

Just above the Hold button, with the Aastra name display, that is a sliding piece that will uncover your setup menu button. Press that and navigate to time/date settings.

Hope this was helpfull.