Hi its Darran at Dyson.
We would recommend checking it for a blockage and a removing any hair or fibres from the brush bar.
As the brush bar relies on the suction power of your machine, it would be worth cleaning the filter and checking for blockages as this may cause a loss of suction will in turn stop the brush bar in the Mini Turbine head turning.
If you are still experiencing difficulties, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
Kind regards
Darran
Dyson Customer Liaison
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