Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum Logo
Posted on Apr 09, 2010
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My dyson dc16 is not holding a charge.. maybe I need to replace battery

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  • Expert 167 Answers
  • Posted on Apr 15, 2010
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Hi its Darran at Dyson.

If you call our Helpline they will be able to run through some simple checks to detemine the cause of this issue.

Please call 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

ROY ROBINSON

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  • Posted on Mar 17, 2013
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We have had a DC35 for a while and its been a total waste of money, we were sent a new body and that worked for an hour and now not working again. The battery charges to 21.4 volts and the charger then switches of, so I don't know wether its a faulty batt or charger. Since new this dc35 has done no more than 2 hours work. Not fit for purpose in my opinion and I feel ROBBED.

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  • Posted on Jun 22, 2010
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I had that SAME problem! It ran for just a few seconds after having a full charge. Cleaned the filters, tried everything. Just needed a new battery...

My Dyson DC16 hand vac's battery finally went out at 4 years, which is about right. I didn't want to pay Dyson $75.00 for a new one!

I found a good deal on ebay for new batteries that didn't break the bank!
That's all it needed.

It's good to have my hand vacuum back! I missed it!

Rock on Dyson.......

1 Related Answer

askdyson

AskDyson

  • 2572 Answers
  • Posted on Oct 04, 2011

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: dyson dc16 battery not hold full charge, all three

    Hi there,

    If you're concerned that your DC16's battery doesn't seem to be working correctly, please get in touch with us directly. One of our experts will be happy to run some troubleshooting over the phone with you to determine whether the battery needs replacement.

    You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Online Customer Support

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    2. just battery: Pwr 1500mAh Extended Capacity Battery for Dyson Dc16 Root 6 Vacuum Cleaner...
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    Red light flashing constantly on dc16 when on charge, used to just stay permantly red without flashing until it went green when charged up.

    I had a similar problem when I bought an after market 2Ah battery. Would stay solid red for a few seconds then flash red. I believe my problem was that the battery had gone into "sleep mode" I.e. it was discharged to the point that it "sleeps" in order to protect itself. So......I simply attached a domestic DC multi adapter to the terminals on the battery that are marked + and - (the 2 outside terminals on a DC16 Dyson battery). Switched on the DC adapter for around 10mins and this was enough to "wake" the battery. It now charges as normal attached to the DC16 in the Dyson charge mount.

    For a pretty in depth article on lithium battery sleep have a look at this:
    http://batteryuniversity.com/learn/article/low_voltage_cut_off
    Not finding what you are looking for?

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