Hi its Darran at Dyson.
If you call our Helpline they will be able to run through some simple checks to detemine the cause of this issue.
Please call 0800 298 0298 (UK) or 1866MYDYSON (US).
Kind regards
Darran
Dyson Customer Service
We have had a DC35 for a while and its been a total waste of money, we were sent a new body and that worked for an hour and now not working again. The battery charges to 21.4 volts and the charger then switches of, so I don't know wether its a faulty batt or charger. Since new this dc35 has done no more than 2 hours work. Not fit for purpose in my opinion and I feel ROBBED.
I had that SAME problem! It ran for just a few seconds after having a full charge. Cleaned the filters, tried everything. Just needed a new battery...
My Dyson DC16 hand vac's battery finally went out at 4 years, which is about right. I didn't want to pay Dyson $75.00 for a new one!
I found a good deal on ebay for new batteries that didn't break the bank!
That's all it needed.
It's good to have my hand vacuum back! I missed it!
Rock on Dyson.......
SOURCE: dyson dc16 battery not hold full charge, all three
Hi there,
If you're concerned that your DC16's battery doesn't seem to be working correctly, please get in touch with us directly. One of our experts will be happy to run some troubleshooting over the phone with you to determine whether the battery needs replacement.
You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
Kind regards,
Jack
Dyson Online Customer Support
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