DvD drive wont load cds or dvds

My dvd drive will not load dvds or music cds, but it reads that the drive is still there but once I put a disc it does show that anything has been put into the drive.

dbookey Mar 17, 2008

Forgot to add it's a dell inspiron 9400 Forgot to add it's a dell inspiron 9400
Anonymous Mar 19, 2008

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Dell 9400 CD/DVD Drive will open and close with software and button on drive, but when you put CD of any kind it trys to seek but never finds and causes my computer explorer to stop responding until disc is removed (at least can still remove the disk)

It is the Bosses computer and he needs a drive to use certain software

tried pulling drive out of laptop and reinserting to make sure data and power connections had not come loose

different disks to make sure not a bad disk

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Anonymous

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Posted on Mar 31, 2008

Anonymous

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Joined: Mar 31, 2008

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Have you tried booting to Windows XP CD (you should have received by Dell initially. If it's ok than you have some filter driver installed in windows that may be causing the issue. If booting from CD does not work either I'd suggest a replacement. Either call Dell or find one on ebay - I can provide link if you like.

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This problem is normal and exists with many CD/DVD drives.
On some of the drives, if you put in blank discs and try to open the disc in My Computer or Windows Explorer, Windows displays no contents or a blank disc. Whereas on other drives, you get the error message that you mentioned about incorrect function.

What software are you using to burn CDs or DVDs? Are you able to burn CDs but not DVDs or you can't burn both the discs? Did you try a CDs with a different make/manufacturer? Some drives refuse on some disc makes. Try another disc and another writing speed, or try the lowest writing speed available with your software.

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The drive plays DVDs and can read doc files, but

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