Try this. Follow the instructions carefully:
First, you have to stop the Print Spooler. To do this:
1. Click on the Windows logo start button.
2. Go to Control Panel
3. Open Administrative Tools
4. Open Services
5. It will pop-up a Services window. Scroll through the list and look for Print Spooler.
6. Double-click on Print Spooler, and click on the Stop button. Click on Ok button. Set the window aside.
Second, you need to clear the print jobs in the Spool folder. To do this:
1. Click on the Windows logo start button.
2. Type Spool in the Search bar.
3. Open Printers folder
4. Delete all the files in the Printers folder. Close the window.
Third, you have to enable the Print Spooler again. To do this:
1. Go back to Services window.
2. Double-click on Print Spooler, and click on the Start button. Click on Ok button. Close the Services window.
Click on the Windows logo start button. Go to Control Panel and open Printers folder. Refresh the page. That should clear the print queue now.
Wait until the printer response if it does not response disconect the printer and remove it from devices then add it again
To delete print jobs
stuck in the print queue on Windows:
If print job(s) still remain in
the queue even after doing the steps above: Clear the SPOOL
folder Try to print
again after clearing the print queue.
Stop the Print Spooler service from
the Services console
Start the Print Spooler service from
the Services console
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