It could be three things: 1) This can occur for when the image reading head of the camera is dirty and dusty, and the rubber rollers that drive the tape get contaminated as well. Either can result in the tape itself becoming caught on a rubber roller, (it wraps around the roller 10 or so times because the roller is driven by a motor) until the tape rolls expand the rollers outer diameter until it jams, and then jams the opening lever, or mechanism.
Fixing is difficult, as access to the (usually 2) screws that connect the cassette holder to the opening mechanism may only be accessible when the door is open. Look under stickers or plugs on the front of the door, and if the screws are there, carefully remove the door and unwind the jammed tape. Your cassette will play again after you clean the rollers and heads with a suitable cleaning kit from the supplier, but there will be image damage when the crumpled part of the tape gets played.
Be aware that forcing the door will usually snap the tape
which would then require re-splicing back together, and
it can also damage the heads and roller, but sometimes sacrificing the tape and taking this risk may be the only option.
Possibility 2) The internal 'door release clip' may have bent, broken or snapped a spring. Try toggling the 'open' button (if it is a mechanical buttonl) whilst gently prising open the cassette door with a thin knife. 3) If all buttons are electronic press buttons, try fresh batteries.
Failing all the above, consider a full service from your service depot or store.
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