I've encountered the same problem before, i emailed brother's help desk and here's their answer..hope this will help...
Unable to clean error
means your purge counter is already full. Please refer below details
for
the
instructions on how to troubleshoot your machine.
1. To
enter
MAINTENANCE Mode: Press MENU, MONO START, 4X on ARROW UP (Please
input
highlighted words within 2-3 seconds).
2. Using arrow up button
look for
the following:
a. 8 then press
SET
b. 0 then press
SET
3. Using MONO START, keep on pressing it repeatedly until the
word
"PURGE
XXXXX" comes out.
4. To reset purge counter. Please
input the
following using arrow up button:
a. 2 then press SET
b. 7
then press SET
a. 8 then press
SET
b. 3 then press
SET
Press Stop.
5. Using arrow up button look for the
following:
a. 0 then press
SET
b. 1 then press SET (To
reset unit)
a. 9 then press
SET
b. 9 then press SET (To
exit Maintenance mode)
You could check for a paper Jam or foreign oblect in the machine, under the top cover and in the back cover.
If there isnt a Jam in the machine it means there is a mechanical
problem. There is a sponge in this machine and once it is full it wont
be able to absorbe any more ink from the cleanings. You will need to
bring it in for services, they would replace the sponge and reset the
cleaning counter.
You can find an authorized service center in your area from the brother web site.
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