Remove the power supply (black box where the power cord is plugged in behind the printer) with the power cord still plugged in it and other end still plugged in to the power source/outlet. Leave it unplugged for about 10-15 seconds. Then, plugged the power supply back in the printer. Make sure to plug it in the correct position. Hope this helps. If not, place a comment so I can get back on this. Good luck!
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