We had this problem and have visited several friends houses in our neighborhood who all have
appliances of approximately the same age, 6 to 7 years old and found this to be quite common.
The solution to this specific problem was rather simple, and has proven effective on several different brands, to the relief of many befuddled husbands and frustrated wives and now happier children.
Though the mechanism is in a slightly different location on some models.
I removed the ice hopper and looked in the back of the freezer and found the steel drive prongs that power the feed screw inside the ice hopper.
An inch down and a few inches to the right of it I found the mechanism that actuated the arm to open the chute for cubes or keep it closed for crushed ice. (on the Frigidaire Gallery Series)
I held the interior light switch closed and had someone push the ice lever on the outside and observed the drive prongs turn, but the mechanism that actuated the arm to open the chute did not move.
Stuck my finger in there and pushed it upwards manually and after a brief moment of resistance it moved freely.
Re-tested the operation of the mechanism that actuated the arm to open the chute, and it now opened when the ice lever was depressed and set to cube, and stayed closed when it was set to crush.
With the money we saved on the service call, I took the family out for chinese food.
This worked for me. Good news ... I now have cubed ice. Bad news.... it's not successfully toggling from cubed to crushed. But we can live with that. We're heading out for Thai food and celebrate cubed ice. Thanks SandSquid,
Just used your advice to correct my cube/crush problem; worked perfectly. Thank you for the tip.
What is happening is the Ice Solenoid needs to be defrosted. Remove the ice bucket and rack assembly and open the back panel to expose the auger motor and solenoid. Chances are, it's packed with ice preventing the solenoid to select from cube to crushed ice. You can simply let the assembly defrost by itself or remove each part and wipe them dry. This is something that needs to be done on a periodic basis.
This worked for my Gallery series as well. Just happened because the little bar on the bottom of the ice bin went below the actuator in the fridge rather than on top of it.
SandSquid's solution worked for me. Thanks!
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When an ice maker is producing ice poorly--when it
produces just a few cubes or none, or when the cubes are too
small--it's usually because of a clogged water line or a defective water
inlet valve.
First, check the water line attached to the back
of the refrigerator for good water flow. To do that, first turn off the
water supply valve. Then remove the water line from the back of the
refrigerator. Next, place the water line into a bucket and momentarily
turn the water valve back on to test the flow. If the flow is poor, you
need to repair, clean, or replace the tubing or the shut-off valve that
supplies the water. If the flow is good, you may have to replace the
water inlet valve.
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