I can't open my yahoo mail in my laptop using both IE and Mozilla Firefox. After I sign in, it will encountered problem and needs to close. However I don't have any problem access my email using another PC or laptop. Please help...

uninstall firefox. den reinstall. start for the first time and it will ask to make firefox as default browser. click yes. it will work

Hello, Hankreddyko -

Your problem seems similar to one I encountered in December 2014 with Firefox.

Eventually, I figured out what causing my problem, and I posted my solution on Fixya.com.

This is my solution from 5 Dec 2014:
http://www.fixya.com/support/t4831146-mail_cookies_rejected_yahoo_mail

I tried the steps of clearing my cookies and cache and even upgraded my Mozilla browser to the latest version, with no luck. Note: I could sign in to my Yahoo! account with Google Chrome and with IE 11. This morning, after "sleeping on it," I wondered if my "Do Not Track" settings (no tracking) on my Mozilla browser was causing the problem of "cookies rejected." First I tried signing into my Yahoo! account with "no tracking" settings through Do Not Track on Mozilla. I couldn't sign in. Then, I disabled the tracking on Do Not Track and tried signing into Yahoo! with Mozilla. Bingo! I could sign in. I have now reset Do Not Track for "no tracking." Others may wish to try this solution if the steps provided through Mozilla support don't work.

Maybe your problem has to do with "Do Not Track".

However, since you also had the same problem with Chrome, another option may be that Yahoo! Mail was down for a while. Whenever I encounter a problem of not connecting to a web site, I go to the website "Is It Down Right Now?" to check. This is the link:
http://www.isitdownrightnow.com/

I enter the website name, Example: Yahoo Mail, and click on the Check button. The results come back relatively quickly. If it seems the particular website is "down right now" or "down for just you," you will just have to wait a bit to check again.

Best wishes.

Most of the time, the internet browser is the problem when a page won't load up. If you're accessing your Yahoo! Mail everyday, there will come a time that your browser will be filled out with cookies and cache.

However, you must try to isolate first, to make sure that the problem is the browser and not the Yahoo! Mail sign in page. Here are the things that you may try:

1. Try to use different internet browser and access your Yahoo! Mail. If the sign in page loads up, then it's the browser.

2. Try to access the Yahoo! Mail in a different computer that is connected to a different network.

If the problem is only happening in one browser, then it's the browser. You may try to clear the cookies and cache. Here's how:

* For Internet Explorer
- Open your IE > Tools > Internet Options
- Click the "Delete" button under the browsing history.
- Select cookies, internet files, etc.
- Select "Delete All".
- Close and re-open your IE.
- Try to access your Yahoo! Mail.

* For Mozilla Firefox
- Open Firefox > Tools > Clear Recent History.
- Select cookies, cache, browsing and download, etc.
- Click on "Clear Now"
- Close and re-open your Firefox
- Try to access your Yahoo! Mail.

Thank you and good luck!

I just encountered the problem of not being able to sign into my Yahoo! account with my Mozilla browser (Dec. 4, 2014.) I tried the steps of clearing my cookies and cache and even upgraded my Mozilla browser to the latest version, with no luck. Note: I could sign in to my Yahoo! account with Google Chrome and with IE 11. This morning, after "sleeping on it," I wondered if my "Do Not Track" settings (no tracking) on my Mozilla browser was causing the problem of "cookies rejected." First I tried signing into my Yahoo! account with "no tracking" settings through Do Not Track on Mozilla. I couldn't sign in. Then, I disabled the tracking on Do Not Track and tried signing into Yahoo! with Mozilla. Bingo! I could sign in. I have now reset Do Not Track for "no tracking." Others may wish to try this solution if the steps provided through Mozilla support don't work.

Try to do the steps below, maybe this would help.

Internet Explorer :
1. Open Internet explorer > Tools > Internet Option
2. On the General Tab under Browsing History, click on Delete
3. On the pop up windows that opens, make sure all check box are checked that has cookies, temporary files, and etc..., then click on delete
4. Just close and re-open Internet Explorer

Mozilla Firefox
1. Open Mozilla Firefox > Tools > Clear Private data
2. On the pop up windows, make sure all boxes are checked as well and click on delete.
3. Close and reopen Mozilla Firefox.

I’m happy to assist further over the phone at https://www.6ya.com/expert/ramy_d9e7ebea3891f482

If this problem never happened before, you may try optimizing your Internet browser by clearing the Cookies, History and Internet Files. To do this, please follow the steps below:

* For Internet Explorer:
1. Run IE > Tools > Internet Options.
2. Locate the Browsing History portion and click the Delete button.
3. Delete the Cookies, Temporary Internet Files and History
4. Click on OK > close the IE.
5. Re-open IE > try accessing your Yahoo e-mail again.

* For Mozilla Firefox:
1. Run Firefox > Tools > Clear Recent History...
2. Click the drop-down arrow > select 'Everything'
3. Click on 'Clear Now' > close the Firefox.
4. Re-open Firefox > access your Yahoo mail.

Hope this helps you resolving the problem!

I can sign into my Yahoo, but once I put in my password and click to open, at the bottom it says "opening page about:blank" but never opens, just freezes there. I cannot access my yahoo mail either. Is this problem witrh yahoo going to resolved soon? How can one access their yahoo mail until then? I found one link with three links for accessing, but all you get is a page that you can see you have mail, but you cannot open anything. All you can do is mark as read, etc, or delete all.

It's true with respect to "active state" of mail, so if you put idle for some time you may need to login even when browser is still open. so, try to be in touch of messanger

IF YOUR YAHOO MAIL IS TAKING AGES TO LOAD
HOW DO I CLEAR MY BROWSER'S CACHE
1. Close all browser windows and open a new one.
2. Clear your browser's cache including temp files, cookies, and history. If you do not know how then follow the instructions on the help page for the specific browser and browser version you are using: http://www.wikihow.com/Clear-Your-Browse…
3. Close that browser window and reboot your computer. Open a new browser window and sign into your Yahoo Mail here: http://mail.yahoo.com/
4. If you are still having a problem with the website, try an alternative browser such as Firefox. It is always good to have an alternative browser so you can test and check to see if your problem is browser specific. Here is the link to get Firefox: http://www.mozilla.com/en-US/firefox/ie.…

Also read these help pages from Yahoo Mail help:

Why does my browser try to load a page, but never finish?
http://help.yahoo.com/l/us/yahoo/mail/ya…

My all-new Yahoo! Mail feels sluggish lately and takes a while to load. What could be causing this?
http://help.yahoo.com/l/us/yahoo/mail/ya…

hi this is kamal. pls do these steps: 1. Close all browser windows and open a new one. 2. Clear your browser's cache including temp files, cookies, and history. If you do not know how then follow the instructions on the help page for the specific browser and browser version you are using: http://www.wikihow.com/Clear-Your-Browse? 3. Close that browser window and reboot your computer. Open a new browser window and sign into your Yahoo Mail here: http://mail.yahoo.com/ 4. If you are still having a problem with the website, try an alternative browser such as Firefox. It is always good to have an alternative browser so you can test and check to see if your problem is browser specific. Here is the link to get Firefox: http://www.mozilla.com/en-US/firefox/ie.? Also read these help pages from Yahoo Mail help: Why does my browser try to load a page, but never finish? http://help.yahoo.com/l/us/yahoo/mail/ya? My all-new Yahoo! Mail feels sluggish lately and takes a while to load. What could be causing this? http://help.yahoo.com/l/us/yahoo/mail/ya? regards kamal singh