Hello, Please try this: Power off the printer, take the Color cartridge out(Magenta), take a thin and dust-free cloth or tissue and clean the hysinc mirror and the printerhead lens. The hysinc mirror and printerhead lens is in the printer not on the magenta cartridge. Reinstall the print cartridge and power on. Try again to print this will help.
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Thanks, Joe
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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How long have you had this printer and how much do you use it?
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