My new (less than a week old) BB Bold 9700 just stopped working. It was working fine this morning. I left it plugged in at home all day then realized it wasn't working when I checked it after dinner. No response to any keys pressed. Took the battery out and waited a couple minutes before putting it back. Still nothing. Plugged it back in and got a solid red light in the upper right, but nothing else.
Plugged it into the computer via the USB cord to see if I could at least backup to my computer, and a battery symbol with a lightning bolt came up on a white background. But it still wouldn't respond to anything and the desktop manager didn't recognize the phone.
Opened "my computer" and found the device listed there. Double clicked it and the phone suddenly started loading its OS, as if it had just been re-booted. It now appears to be working, although it is telling me I have a low battery. And there is a multi-colored light flashing in the upper right, now. (It is really strange... half red/half green flashing light.) The battery symbol is a red outline with a thunderbolt in the upper left corner now...
I wonder if keeping it plugged in somehow harmed the battery? It was almost fully charged last night, and the battery seemed to be working normally until now...
Anyone have any suggestions besides to simply get a new battery?
Keeping it plugged in shouldn't have hurt the battery. i would return it if you have a warrenty left... otherwise i would connect to bb desktop mngr and reset to factory settings.(origional settings your phone came with)
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