The web cam does not work at all on either the quick viiew software although we have downloaded the driver it is not found

Activating the webcam
The drivers for the webcam are pre-installed and an HP Webcam 1000 icon displays on the desktop. Double-click on the icon to activate the webcam. The blue light illuminated next to the webcam lens, just above the LCD screen, indicates the webcam is on.

If double-clicking on the icon does not activate the webcam, do the following activities:

Click Start, then right-click on My Computer, and then select Properties.

On the My Computer properties window, click on the Hardware tab, and then click Device Manager.
Click on the plus ( +) sign next to Imaging Devices and locate the webcam item in the device list.
If the webcam is not listed, do the following activities to install the driver using the webcam driver recovery.
Click Start, click All Programs, click PC Help & Tools, and then click HP Application Recovery.
Select Driver installation and click Next.
Select the HP Webcam 1000 driver from the list, and click Install.
If the webcam is listed under Imaging Devices but there is a red X on the icon, the webcam is disabled. See figure below.
Figure 1: Disabled Webcam Icon

To enable the webcam, right-click the HP WebCam 1000 icon and click Enable. The webcam icon should display on the Desktop.
Alternate locations for the webcam icon
If the webcam is installed but the icon is not displayed on the desktop, look for the webcam icon in one of these alternate locations.
Click Start, and click My Computer. The webcam icon should be displayed with the other devices. See figure below.
Click Start, and click Control Panel , and then click Scanners and Cameras. The webcam icon should be displayed with the other devices.
The HP Webcam 1000 does not install a listing under any of the All Programs menu.
Using the Webcam Diagnostic Test
To ensure the webcam is operating, do the following activities:
Right-click on the WebCam icon, and then select Properties.
Click on Test Camera under Diagnostics on the General tab.
The test should only take a few moments, but allow the test to complete operations by itself.
The result of the test, either “passed” or “failed”, will be displayed.
Figure 2: Webcam 1000 Properties Window

First uninstall the older device drivers and then install the latest device drivers. You can also download the latest webcam drivers from the internet and install the new device drivers.