Question about HP OfficeJet D135 All-In-One InkJet Printer

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HP Officejet D Series Multifunction d135 Error Message Interpretation

I frequently, but not always, get an Error message upon Fax transmission (sending a fax). It's Error 351.

Where can I find an interpretation of these error messages?

The Reference guide provides none. A quick google search and a visit to the HP website provided no error definitions---at least none that were easy to find. -Sproutman

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  • 188 Answers

Hi Sproutman.

Please click on the web link given below and perform the steps provided in the web page to get the issue fixed.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02549&cc=us&lc=en&dlc=en&product=64986

Click on the web link given above.

Scroll down to the error code and read the error code.

Posted on Mar 20, 2008

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1 Answer

Why cant I send a fax


Hi,
I share a informative links please visit and check it your error options.
Read More... Cannot send fax using all in one printer and Interpreting Error Codes in Fax Communication Error or Fax History... and If any more Help.. HP Printer Support

Thanks,

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ECM error message


Noise in the phone line, or low signal strength during fax transmission can result in fax failures. Noise or poor signal strength can cause a partial or complete loss of fax information during transmission. When Error Correction Mode (ECM) is on, the receiving fax machine checks the fax information for errors during reception. If the receiving fax machine detects an error, the receiving fax requests that the sending fax resend the information. Resending all or part of the information can make transmission times longer, but helps improve the quality of the received fax.
If the phone line quality or signal strength is extremely poor, sending a fax can fail. Turning off ECM can improve the ability of the product to send a fax successfully when the phone line quality is poor. However, the image quality of the received fax might be poor.
If ECM must be off to send faxes successfully, have the telephone service provider check the phone line quality. For an HP Fax, turning off ECM from the control panel does not necessarily mean that fax transmission will not use ECM. Fax products use ECM as follows.
  • All faxes sent in color use ECM.
  • All faxes sent at the highest transmission speed use ECM.
  • The ECM setting affects only sent faxes, not received faxes.
Enabling or disabling Error correction mode (ECM)
  1. On the product control panel, press the Menu button (c01743394.gif ).
  2. Use the arrow buttons (c01073166.jpg ) to select Basic Fax , and then press the OK button (c01335940.jpg ).
  3. Use the arrow buttons (c01073166.jpg ) to select ECM Mode , and then press the OK button (c01335940.jpg ).
  4. Use the arrow buttons (c01073166.jpg ) to select On or Off , and then press the OK button (c01335940.jpg ) to confirm the setting.
  5. Press the Back button (c01496476.gif ) twice to return to the main screen.

Mar 06, 2014 | HEWLETT-PACKARD HP 2140 Fax

2 Answers

Hi my HP printer fax was working fine but now I am getting a 351 error message I rang the fax print test and everything seemed fine there


    1. On the product control panel, press the setup button (c01661990.gif ).
    2. Use the right arrow key (c01661991.jpg ) to select Advanced Fax Setup , and then press the OK button (c01335940.jpg ).
    3. Use the right arrow key (c01661991.jpg ) to select ECM , and then press the OKbutton (c01335940.jpg ).
    4. Use the right arrow key (c01661991.jpg ) to select Off , and then press the OK button (c01335940.jpg ).
    5. If the ECM is off try turning it back On
    6. Check All these other settings
    7. Press the Setup button c01661990.gif Go to Advanced fax settings and check if the Fax speed is set to medium

          Oct 24, 2010 | HP Officejet 6500 Wireless All-in-One...

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          HOW CAN I STOP THE MACHINE FROM PRINTING AN ERROR REPORT AND WASTING A PAGE OF RIBBON


          The brother fax machine will always print out a transmission report when there is a failure to send a fax.

          There is no way to turn this feature off.
          The closest option to this is turning transmission reports off, but this will still print out a message when the fax does not go through properly.

          Mar 25, 2010 | Brother IntelliFAX 1270E Plain Paper Fax

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          Error 351


          • The following is for error code 351
          • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
          • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
          • The remote user pressed the Stop key while the reception was in progress.
          • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.


          Solutions
          • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
          • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved. Try sending at a lower transmission speed.

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          Not receiving fax - notes is error 410* prompts the following: "a communication error occurred during the fax transmission. If your sending try again....


          Hi! I will be glad to assist you in this issue. here is the link to fix the issue.
          Interpreting Error Codes in Fax Communication Error or Fax History Reports:
          http://h10025.www1.hp.com/ewfrf/wc/document?docname=buu02549&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=421139#Error396

          http://h10025.www1.hp.com/ewfrf/wc/document?docname=buu02151&cc=us&lc=en&dlc=en&product=421139

          Nov 08, 2009 | HP Photosmart 2610xi All-In-One InkJet...

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          OUTGOING FAX ERROR CODE: NG


          Hi,
          I can advise you on the 'memory full' problem, mate.

          If you get a MEMORY FULL message while scanning the first page of a fax, press Stop to cancel the scan. If you get a MEMORY FULL message while scanning in a subsequent page, you’ll have the option to press Start to transmit the pages scanned
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          Depending on your typical faxes, MEMORY FULL errors can occur frequently. If this happens, change the Memory Transmission setting back to OFF.
          To do this:

          Press Function/Set, 3, 9.
          This should take you to MEMORY TX
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          Then press either the left or the right arrow (< or >) to switch on or off, and press Function/Set.
          For the next fax transmission only, press < or > to select
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          This will mean you don't add any more to the memory and may be able to send faxes. There is a possibility that you will only be able to fax using manual transmission, but at least you should be able to use the machine to fax at all!

          I apologise if the jargon is confusing, just try to go through the process one step at a time and you should be fine.

          Hope this helps :)

          Chris (ziraffa)

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