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Anonymous Posted on Mar 10, 2010

My HP 1000 Photo Smart is not printing in color. The film has been removed from the new cartridge, the printout shows color, grayscale is not checked Where else do I need to check

  • Anonymous Mar 10, 2010

    Yes I am using manufactured cartridges and the color shows on the test print but not when I need to print the document

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1 Answer

Don Farrell

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  • Posted on Mar 10, 2010
Don  Farrell
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I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink or toner cartridge?
Please consider the following:
If you are using a refilled (the absolute worst possible choice) or third party cartridges (2nd. Worst possible choice) that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks or toner causing problems with print quality or damaging the physical printhead or photo conductors.
If you are using factory new ink or toner cartridges, then please call the manufacturer’s Technical Support for assistance with the warranty on the cartridges
Don

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Ink level problem

Print a test page to determine if the color cartridge is working
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Hp printer

Have you checked (Right click on printer name) "Printing Preferences", "Color"?

"Print in Grayscale" and "Black Print Cartridge Only" should be Unchecked.

Hope this gets it...
Label_Guy
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    2. If you have an HP Deskjet 710c, 712c, 720c, 722c, or 820c series printer, follow the instructions below:
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    3. If you have any other HP Deskjet printers, click here for instructions on how to print an internal test .
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      1. Open the top cover of the printer and remove the cartridges.
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