Rosetta Stone V3 Spanish (Latin America) Level 1 Personal Edition (Win/Mac) for PC, Mac (1580228542) Logo

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Anonymous
Anonymous Posted on Mar 09, 2010
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Rosetta Stone Starts but the home screen in blank

This has happened twice. I use the software a couple of times and then all of a sudden i log on and click on my name and then nothing comes up. The last time this happened i uninstalled it and then reinstalled it and it worked fine but now its happened again.

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  • Anonymous Mar 09, 2010

    So do you know how to fix that?

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  • Posted on Feb 17, 2013
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Rosetta Stone has a support document to fix this problem:

http://success.rosettastone.com/articles/en_US/Text/Rosetta-Stone-Version-3-Freezes-After-I-Select-My-Username/?q=null&l=en_US&fs=Search&pn=1

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  • Master 635 Answers
  • Posted on Mar 09, 2010
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Sounds like you saved your progress file in a non Rosetta Stone folder and now it can't associate the progress with any language packs.

  • Anonymous Mar 10, 2010

    Both change the location of your save folder then associate the folder with the files by making the save location the default one for Rosetta stone, then if you can find your saved folder, copy and paste it in the location listed as default in the advanced menu.
    Since I no longer have the program installed, I can't list the folder name for you. As it is right now, your saved progress is correct, and all the files are where they belong, but the program is looking for the actual progress in the default folder instead of yours.

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