If its new, call the warranty service number- it should be in your user manual. Any fault will be repaired free of charge under manufacturer's warranty.
Testimonial: "thank you. I will alway learn ask when i am confuse abt the use"
If machine does eventually go right thru cycle, and displays "0", then machine is OK. The minutes remaining are a guide, not actual minutes, and time countdown can depend on other factors eg size of load etc. However, if display remains on 4 or 6 minutes for an extended period of time and does not count down to zero, then you have a fault and should call for service.
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I don't know if this is normal. I use another product before now and it wasn't like this. Even though this one (LG) is superior in functions, what i need to ascertain is that for the machine to finish washing, spining and the timing remains stagnant at 4min or 6min. Is this part of the new technology
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