HP Photosmart C6180 All-In-One InkJet Printer Logo
Posted on Mar 08, 2010
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I changed internet providers and now my wirless printer doesn't work

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  • Posted on Mar 08, 2010
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Typically changing internet providers should not disable your printer. It's remotely possible that if software was installed to accommodate the new internet provider, the printer driver could have been changed or deleted. I would try reloading the drivers for the printer just in case. If you don't have a disk for the printer you can get the drivers at HP's website. Here's a link to a site that has the drivers. This is a long shot but easy enough to try. Good luck!

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  • Master 731 Answers
  • Posted on Mar 08, 2010
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Hi,

STEP1: Print "Network Configuration Page"

  • Make sure paper is loaded.
  • Push the Setup Button on the all-In-one.
  • Use the Down Arrow key to highlight the Network menu.Push Ok
  • Push Ok again to select View Network Settings .
  • Push Ok again to select Print Network Configuration page .
  • A network configuration page will print.
STEP 2: Check the Printer Connectivity

  • From the printed Network configuration page, note down the printer IP address, (example : 192.168.1.6).
  • Click start, and then click "RUN".
  • In the RUN box, type "CMD" press OK.
  • In the command screen, type "Ping IP address" (Example: Ping 192.168.1.6). Hit Enter.
  • You must get output similar to below.
Pinging 192.168.1.6 with 32 bytes of data:

Reply from 192.168.1.6: bytes=32 time=1ms TTL=64
Reply from 192.168.1.6: bytes=32 time<1ms TTL=64
Reply from 192.168.1.6: bytes=32 time<1ms TTL=64
Reply from 192.168.1.6: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.6:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

STEP 3: Configure Port.
  • Click on start >> Control Panel >> Printers and Faxes.
  • Right click on printer icon, select "Properties".
  • Click the PORTS tab on the top.
  • Select your product under the Printer column, and then click Configure Port . The Configure Standard TCP/IP Port Monitor dialog box opens.
  • Look in the Printer Name or IP Address box. This value should match either the MAC or IP Address on your network configuration page. If the values match delete the printer and install it again.
  • If the values does not match,Click inside the Printer Name or IP Address box, and then type the appropriate value (IP address / MAC address) as listed in network config page.
  • Click OK , and then try printing again.
Regards
Riztech

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