Logitech webcam 1.3 meg update to new driver S5500 dated 4/30/2009 now microphone works but video won't work. light appears on camera but shield doesn't open. I have removed driver software and camera and restarted reloaded everything three times now using logitect software 12.10.1113.00000- same results. anyone got any solutions? I do not want 'helpful' suggestions, I want someone who has had this problem and can tell me how they solved it. thanks

You are correct.
For Logitech to work with Skype you need to install the Logitech driver for your model WEBcab. Then you need to configure Skype to use the Logitech WEBcam and microphone.

To test if the Logitech QuickCam is functioning, check the USB cable; make sure it is connected properly. Then click on Start - All Program - Logitech - Logitech QuickCam and see if you can get the camera to capture your image/video.
If this works then configure Skype. Sometimes the WEBcam settings drop off and the WEBcam need to be selected again. Open Skype - Tools - Options - Video Settings and select the Logitech QuickCam
Also check the Audio Settings for the Microphone THEN click on Save.
Avoid connecting the WEBcam to an USB hub, connect it directly to the computer's USB port.

1st you download driver from here.

• Logitech Webcam

try this site http://www.pcpitstop.com/drivers/download/Logitech~USB~Camera~(QuickCam~S5500).html

open up the control pannel for the microphone and turn the volume up and re train the microphone. If you have forgottent how to do this please post here and I will walk ypu tjrew it step by step.

go to properties..you can either choose to work with build in mic or external.simply highlight input source and you are ready to go...
good luck

Have you tried to add your camera in Skype's video settings? If yes, try to exit your Logitech software and then check if it's working. Hope you'll fix it. Good Luck!

Follow the instructions below and it will work.

Disconnect the Camera from the USB port and reinstall the CD or Downloaded software program.

When the program asks you to connect the camera to the USB port, do so and it should work.

Then to use it on the Web, do this.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.


A. Skype Setup:

After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:

1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
2. Then click on the Video Settings.
3. The camera if Installed Properly will come up and show a video picture.
4. Then, on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now be able to see and her to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:

1. Go to Messenger at the top left and click on it.
2. Next go down to Preferences and click on it.
3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

C. Windows Live Messenger:

1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
3. Next go to the Menu Bar on right side, click on “ “Action.”
4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: Your audio and video should work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.

D. AIM (AOL) Messenger

1. On the VIM sign-in window click on Edit.
2. Then click on Settings Enhanced IM.
3. Next click on Enhanced IM.
4. Then click on Audio Video.
5. The Audio and Video portion has drop downs so you can select the proper audio card and video camera installed in you computer.
The Audi Video drop downs are
Microphone
Speaker
Camera

Adjust Your Audio and Video Settings:
In order to adjust your audio and video settings, please follow the steps given below:
1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window. If you are currently participating in an AOL Live Video IM session, a message will display: You must disconnect the current AOL Live Video IM conversation before running setup. Would you like to disconnect now? Click the Yes button.
2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly. Follow the on-screen prompts.
Notes:
· The first time you use AOL Live Video IM, a message will display: Would you like to first check your audio and video settings? Click the Yes button. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly. Follow the on-screen prompts.
· images in AOL Live Video IM may appear reversed, or as a mirror image (text may appear backwards) when you look at your own camera feed or at the picture-in-picture (PIP) display.
After making the settings your ready for a chat and video talk with your Family and Friends. Hope this helps. Bud

I read another post that said to go to Logitech itself for up-dates. This I did......downloaded all new drivers, etc. (the disc that comes with the cam must be out of date !). Then when that was done, I went back on Skype and where you do a 'voice test' I was able to this time around to "choose" my webcam - this was not coming up before at all. So in doing that it activated the mic on the webcam and all was OK. We seniors are supposed to be savvy with the forever changing world of electronic devices today! (LOL)

The information in this article applies to the following 3rd party software
MSN Messenger 6.x
MSN Messenger 7.x
Window Live Messenger 8.5


The information in this article applies the following platforms
Windows 98
Windows ME
Windows 2000
Windows XP
Windows Vista
Note: The information in this article is not product specific. For details regarding camera driver and operating system support please see article 3428
Step 1: Getting Started
Before we begin setting up the sound in MSN or Windows Live Messenger, ensure the following is complete:

• Connect your camera and verify that it is working properly
• If using headphones, verify that your device is connected and functioning
• If using speakers, verify that they are functioning properly
• If using a headset, verify that both the headphone and microphone are connected and working properly.

Step 2: Executing the audio and video setup procedure within the messenger application
This procedure will allow you to assign an audio input and audio output device, as well as assigning the video device of your choice to work with the messenger application. The following example uses Windows Live Messenger 8.5 however, the same procedure can be used for earlier versions of MSN Messenger 6.x and above. MSN Messenger users please skip directly to step 4 below.
Note to Windows Live Messenger users: There are multiple ways to execute the following steps depending on being signed in vs signed out of the messenger application, and which version of Windows Live Messenger is being used. To avoid confusion, please execute the following steps while signed out. We also recommend updating to the latest version of Windows Live Messenger.
1. Sign out of your account.
2. Launch the messenger application (make sure you are not signed in to your account).
3. Locate and click the "Help" drop down button towards the top right corner and select "Show the menu bar"
4. Now click the "Tools" option in the menu bar and select the “Audio and Video Setup” option.


5. Click “Next to begin the setup process.


6. In the “Speaker Setup” window, select the output device you would like to use with the messenger application. This step is specific to speakers or headphones. If your speakers or headphones are USB devices and connected to your computer, select the device by using the drop down menu provided. If your speakers or headphones are connected to your soundcard, the device listed will be the make or model of your soundcard device.
You can also set the desired volume level and click “Play Sound” for an audio sample. Click "Next" once you are comfortable with the your selected options.



7. In the “Microphone Setup” window, select your desired input device from the drop down menu provided.
This selection will be specific to a microphone connected to your computer. If your Logitech video camera has a built-in microphone, this option will be presented as “Logitech Mic” with your camera model name in parentheses as shown above.
If you have an external USB microphone or headset device connected to your computer that hosts a microphone, select the devices name or model number in the drop down menu. If your external microphone or headset is connected to your soundcard, the device listed will be the make or model of your soundcard device. Once your device is selected, adjust the microphone volume level to your preference and click next.
Note: The microphone volume level may need to be tested in order to find a comfortable volume level. As a starting point, try setting the level midway and adjust when necessary by re-executing this procedure.

8. In the “Webcam Setup” window, select the video device you would like to use with messenger application. Once selected, you should see a display sample in the window provided. You can also click the “Options” button to make camera specific adjustments. Once completed, click the “Finish” button to apply your changes.


Once you have completed this process, the messenger application should now be configured to the correct audio input (microphone), audio output (speakers or headphones), and video device (webcam) to use when engaging in an audio and or video conversation.


his article covers how to configure a Logitech camera's audio and video settings to work with Skype 3.6 or above. Answer This article applies to the following cameras:
All Logitech USB Webcams
This article applies to the following platforms:
Windows Vista
Windows XP
This article applies to the following 3rd party application:
Skype™ 3.6 or above

To set up Skype for video please be sure that your Logitech webcam is connected and working. This can be verifed by launching your QuickCam software and checking for a video stream withinin the QuickCapture video window. Once the webcam functionality is verified, please close the QuickCam application and follow the steps below.

1. Launch Skype™ and click on "Tools" as shown in the figure below
   
   Fig 1
   
   
2. When you click on "Tools" you will see a drop down list
   
   Fig 2
   
   
3. Click on "Options" at the bottom of the drop-down list
   
   Fig 3
   
   
4. A new screen appears. Click on the left side of the pane under "Video Settings"
   
   Fig 4
   
   
5. Under the "Select webcam" drop down, please choose your Logitech camera, then click the "Save" button.
   
   Fig 5
   
   
6. Click on "Tools" as shown in Fig 6 to get your Logitech Audio setup.
   
   Fig 6
   
   
7. When you click on "Tools" you will see a drop down list
   
   Fig 7
   
   
8. At the very bottom of the drop down list, please click on "Options"
   
   Fig 8
   
   
9. When you click on "Options" you will see a new screen
   
   Fig 9
   
   
10. On this new screen click on the left side of the pane under "Audio Settings"
    
    Fig 10
    
    
11. You will now have the option to select your Logitech camera's Microphone as your main Audio source. Under the "Microphone" drop down, select the Logitech Microphone, and click "Save"
    
    Fig 11
    
    
12. You should now be ready to use your Logitech webcam and microphone in a Skype video call.

Why isn't the microphone on my camera working?
Answer The microphone may not work because of a hardware or configuration problem. To determine if it's a hardware problem, test the microphone in Sound Recorder.

1. Click "Start," > "Programs" ("All Programs" for Windows XP) > "Accessories" > "Entertainment" > "Sound Recorder."
2. Click the Record button and speak into the microphone of the camera. You should see the green line move, indicating the application is picking up sound.
3. Click the Stop button.
4. Click the Play button. If there is no sound at playback, check to make sure the correct device is selected.
   1. Click "Edit," then "Audio Properties."
   2. Make sure Logitech is listed as the Preferred device for "Sound recording."

The microphone may also be defective. To test this, try the camera on another USB enabled system.
If you can record sound in Sound Recorder, but not in the QuickCam application, try setting the Logitech Microphone as the Preferred device in Audio Properties.

This article covers how to configure a Logitech camera's audio and video settings to work with Skype 3.6 or above. Answer This article applies to the following cameras:
QuickCam Orbit AF
QuickCam Pro for Notebooks
QuickCam Pro 9000
This article applies to the following platforms:
Windows Vista
Windows XP
This article applies to the following 3rd party application:
Skype™ 3.6 or above

To set up Skype for video please be sure that your Logitech webcam is connected and working. This can be verifed by launching your QuickCam software and checking for a video stream withinin the QuickCapture video window. Once the webcam functionality is verified, please close the QuickCam application and follow the steps below.

1. Launch Skype™ and click on "Tools" as shown in the figure below
   
   Fig 1
   
2. When you click on "Tools" you will see a drop down list
   
   Fig 2
   
3. Click on "Options" at the bottom of the drop-down list
   
   Fig 3
   
4. A new screen appears. Click on the left side of the pane under "Video Settings"
   
   Fig 4
   
5. Under the "Select webcam" drop down, please choose your Logitech camera, then click the "Save" button.
   
   Fig 5
   
6. Click on "Tools" as shown in Fig 6 to get your Logitech Audio setup.
   
   Fig 6
   
7. When you click on "Tools" you will see a drop down list
   
   Fig 7
   
8. At the very bottom of the drop down list, please click on "Options"
   
   Fig 8
   
9. When you click on "Options" you will see a new screen
   
   Fig 9
   
10. On this new screen click on the left side of the pane under "Audio Settings"
    
    Fig 10
    
11. You will now have the option to select your Logitech camera's Microphone as your main Audio source. Under the "Microphone" drop down, select the Logitech Microphone, and click "Save"
    
    Fig 11
    
12. You should now be ready to use your Logitech webcam and microphone in a Skype video call.