Caller ID Stopped Working with U_Verse Phone Service (VOIP?)
The Caller Id worked fine when I had conventional phone service, but as soon as I switched to ATT U-verse Phone Service, which I believe is a VOIP type service, the Olympia Caller ID Globe stopped showing the incoming phone number. The one built into the phone itself works, but not the globe. Is there something I can do or am I just out of luck?
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Call Phone Co and see if you are programed for the Caller ID feature. In some areas this feature cost more. Whether or not you are paying for it, it may not be programmed in their switch for you?
Do they offer caller ID with that type of service? If so they should be able to fix that for you. You are now VOIP and not real sure how caller ID works behind that. There is a data burst sent after 1 ring on regular telephone service..
Did you fully charge your phone? - Make sure you fully charge for 16-24 hours .
Is the battery old? - Replace the battery.
Is the electrical outlet switch turned on? - If you are using AC (electrical) power, make sure that the unit is connected to a non-switched electrical outlet.
Are the connecting wires tight - Unplug the AC power converter from the unit and plug it back in.
Do you have CallerID service with your telephone company - In order to receive CallerID records, you must subscribe to the standard name and number CallerID service available through your local telephone company. If the CallerID works for normal calls but not on Call waiting calls, then you must contact your phone company to get the combined CID/CW service.
CallerID shows up after second ring - Be sure to wait until the second ring before answering. CallerID signals comes through after the first ring, if caller pick ups phone too soon CallerID signal will not be transmitted to the handset.
Confirm that callerID is still working on that particular line by checking another phone on the same line - If CallerID is not coming through contact your phone company provider.
If this does not fix your problem, contact your authorized Service Center.*
I had the same problem - until today. Seems that the phone jack wiring in my living room needs repairing. Receiving and making calls is no problem, but the Caller ID is first to go (according to phone service provider). I tried out the phone in the bedroom, and the Caller ID shows up fine. Serviceman coming tomorrow to fix the L/R wiring.
Any Caller Id phone bought in USA will not show the id as the Caller id format in USA is FSK and in India it is DTMF. You need a caller id converter from DTMF to FSK. It is available online on www.ebay.in Just type DTMF to FSK converter and the item will be displayed. Right now it is avilable only with a seller in Bangalore and the price is Rs.589/- per piece. I bought it and it is working fine.
If your cable service is transmitting the caller id data, and the phone has that feature and is working properly, you should be getting the caller id after the second ring. The only way to confirm where your problem lies (the phone or the cable service) is to take your phone to a regular phone line with caller id and see if it works, and vise versa. My guess would be that the Panasonic phone is working fine on a regular phone line of which it was designed to do, and the problem is in the cable carrier not conforming to industry standards. But I may be wrong.
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