HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.
1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.
2. Connect your remote to the computer.
3. Launch the Harmony Remote Software, and log in.
4. Click "Downloads" at the top and click "Firmware".
5. The remote will go through the firmware update.
6. Select "Yes", and click NEXT to update the remote.
If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.
SOURCE: LCD Screen is blank
Had the same thing:
Step 1 - remove the battery for about 60 minutes. There seems to be a little energy store in the unit and just taking out the battery, counting to 10, and reinstalling it does not work.
Step 2- Do a software update upgrade from the Logitech site. The new firmware level seems to have fixed the base problem.
If you just take the battery out and put it in, it does not work.
If you take the battery out and just hook it up to do a software upgrade, it does not work becuase the remote gets power from the USB commenction so it remains "hung"
The most disturbing thing about the whole event for me was the number of people that had the problem occur about 12 months and 1 day after purchase....ie when it was out of warranty!!!
SOURCE: Blank screen on logitech harmony 520 remote
If the firmware didnt help, then it is a hardware issue. You probably got water in the battery compartment or something.
Anyway you should call Logitech support for a warranty claim. Or, you can do it by taking a look at the following link:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=12657
Hope I was able to help!
SOURCE: Harmony 880 universal remote
Had same problem. Update software and firmware. It worked for me.
SOURCE: Screen is blank
HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.
1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.
2. Connect your remote to the computer.
3. Launch the Harmony Remote Software, and log in.
4. Click "Downloads" at the top and click "Firmware".
5. The remote will go through the firmware update.
6. Select "Yes", and click NEXT to update the remote.
If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.
SOURCE: Have blank screen, but remote works. Harmony 890
If the screen is still blank after you update the firmware in safe mode, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.
Hope that helps :)
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