Try this:clean with brus two metal contact on drip tray
Where the contacts attach to the drip tray on the inside is where I had some coffee ground "sludge". It was making a weak electrical connection between the two contacts. As soon as I took a fine scrubber sponge to get rid of the build up - the Empty Tray message went away when I put the tray back in.
Called Jura service and was given these steps: 1) was contact tips with very cold water and dry 2) insert Q-Tip into contact slots, where tray contact tips go in, and clean them. 3) insert tray by lifting it up slightly and "shoving it in". Well, it worked!!
I kept getting this message. We would clean what we could find and it would work for a few cups but kept coming back. I used a toothbrush and a little barkeepers friend. THANKS SO MUCH FOR THE HINT!
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Empty Tray, Missing Tray game: Cool down the contacts on the tray with cold water, then put it in wet and wait a few seconds for the sensors to cool down. .
GENIUS!!! IT WORKED! When nothing else I tried did. Thank you.
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