I download a update from microsoft and it crashed my system. The said I need the installation disk whach I don't have ( they are sending me a new one) is they anyway to get get what I need online? I don't have a week to wait for the cd. I hace a emachine restore disk for xp but it will not work. Is there anyway to bypass this to get to the recovery progam?
You could try booting into safe mode and restoring your computer to a time before the update was installed. Was the update KB977165? If memory serves, this update may crash your system when you are infected. Read more here:
http://blogs.zdnet.com/hardware/?p=7377&tag=nl.e539
Try tapping F8 when you turn on your computer, select "Last known good configuration" and see if it will load the OS that way. If so, you will want to run some scans. I recommend Malwarebyte's Anti-malware to start:
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=mncol
And then run an ESET Online scan
http://www.eset.com/onlinescan/
If last known good configuration doesn't work, try F8 boot again, selecting "Safe Mode", and go into system restore to restore your computer to a point before the update was installed.
in XP it is START>All Programs>Accessories>System Tools>System Restore
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