Hi,
Problem:The Shiny Silver bar that your Print Cartridges glide back and forth on is the problem.When the motor that moves the cartridges left and right have too much resistance, you get this error code 0502.
Solution: Take some kleenex, and with power unplugged, clean the bar very well. Then Spray some WD-40 on a Kleenex, and lubricate the shaft.
Hope this helps.
Thanks for using Fixya.
SOURCE: Hardware error message
Here is a link to the error code that you are receiving and it includes a troubleshoot. http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&cs=19&dl=true&docid=3448BE8E41616B39E040A68F5B28300D&journalid=18CBB4A8572211DCAEB7A5F38B3D0A57&l=en&s=dhs Hope this helps:) Jason
SOURCE: hardware error:0502
1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.
Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.
2. Turn the printer off and pull out the power cable from power socket,
open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.
3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of
the cartridge carriage and pull your fingers across it toward the right-hand
side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see
without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.
4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back
up, to get it back into the slot located on the back of the ink
cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is
seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check
the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.
Incorrect position of encoder strip
Correct position of Encoder strip
Hope it should fix the issue.
SOURCE: my lexmark x6150 says hardware error 0502
Hardware Error 0502 on LCD Display
Cause
The encoder strip may have gone out of range of the sensor, or it might be dirty.
Resolution
You need to check the encoder strip on the printer. This is a clear
strip running the length of the printer, above or behind the cartridge
carrier.
Check the encoder strip
Click here for an enlarged view. The contacts on the back of the cartridge carrier are the ones you need to clean. IMPORTANT: Use a dry tissue.
How to Perform the Hardware Test on the Lexmark X5150
How to Perform the Hardware Test on the Lexmark X6150/X6170
Thank you
SOURCE: Hardware error code 0502 how to solve this
Hi there
On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a Kleenex and the problem seems to go away.
Somehow it presents a drag on the cartridges and causes an error.
Myself I would put a little bit of oil after on a cloth and wipe along the bar.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks
Testimonial: "thank you very much.sofar it works !!!! 4 stars !!!!"
SOURCE: My dell A960 printer has hardware error 0502.How
Dell A960 All-In-One InkJet Printer
Error 0502 and 0504
Hi there
On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a Kleenex and the problem seems to go away.
Somehow it presents a drag on the cartridges and causes an error.
Myself I would put a little bit of oil after on a cloth and wipe along the bar.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks
Hardware Error: 0502.132 views
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