Need wiring diagram

without Model number, generically speaking, if no voltage to the heaters, keep back tracking the circuit till you find where you are loosing it. Check the basics such as a loose or burnt wire in the circuit. Does power pass thru the timer? Study the wiring diagram and follow the circuit. Supply more info and I will try to find wiring diagram for your unit.

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Sounds like it's the on/off switch.
what colour are they. . Usually one is the power supply to the switch and the other will be the return from the switch to the load.

Check these wires with with a multi meter.

1500 watts is 1.5 kilowatts. Run it for 1 hour and you have 1.5 kilowatt hours. My electricity costs .08 per kilowatt hour so, when I run my 1500 watt space heater, it costs me a whopping .12 per hour to operate. I can afford 12 cents per hour, compared to oil at $3.50 per gallon and a burner that burns up to 3 gallons per hour.

Links below show specific wiring diagrams and explain 240V with two hot wires vrs 120V with hot and neutral wires.

Then if you have more questions, add a comment and I will fill in blanks:
http://waterheatertimer.org/How-to-wire-water-heater-thermostats.html
First diagram will be for your water heater.

http://waterheatertimer.org/B220C.html

Add a comment for more free help.
Also take advantage of fixya expert assistance live.
For a price, expert works with you via e-mail while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

WH40 is 240Volt timer.
WH40 will not work with 120V circuit.

See WH40 wiring illustration at following link:
http://waterheatertimer.org/How-to-wire-EH40-hot-water-heater-timer.html

There are two hot wires in 240V circuit because every circuit requires two wires to complete the circuit.
Hot wires from breaker connect to terminal 1 and 3.
Notice that small white wires are also connected to terminals 1 and 3.
Small white wires power clock motor located on back of mechanism, so this says power from breaker box must arrive on terminals 1 and 3. This insures that clock motor runs continuously.
If clock motor only runs when manual override switch is clicked ON, then your Hot and Load wires are reversed.

Bare ground wire connects to green ground screw.
Wires going to Load (water heater) connect to terminals 2 and 4.

FYI: Terminal A is not used unless circuit also has a Neutral wire,
See basic water heater circuit Diagram #2:
http://waterheatertimer.org/240-v-water-heater-circuit.html

Terminal A is also used if you want to convert WH40 to 120V timer by replacing 240V clock with 120V clock.
How to convert Intermatic 240V timer to 120V timer
http://www.fixya.com/support/t7353947-intermatic_timer_wg

Heater stop working found small metal piece with plastic with hook

Patton at l-800-528-6600 ext. 1722 (Arizona: l-800-352-0458 ext. 1722; Alaska l-800-528-0470 ext. 1722)

you get 120V from any phase (black OR red) to neutral
you get 240V from phase to phase (between black and red) and in this scenario you don't need the white wire.
So for you, connect the black to 1 pole of the breaker and the red to the other pole, connect the green wire to the ground strip and you are done.
A white wire is NEVER connected to a circuit breaker anyway, it is a grounded wire, it would be like connecting a green wire to a black wire, bad idea.
the National electrical code specifies red and black wire color for 240VAC circuits.
As Ask Hank mentionned, nothing wrong with 10/3 wire.

I am an electrician. You must measure the voltage across the black and red wires. Measuring each wire to the neutral will not cut it. If both your red and black wire are on the same phase the heater will not work.

To double check your wiring, measure the voltage across the two screws feeding your subpanel, they should be 240v or 208v depending on your power company. Then do the same at the breaker feeding your thermostat. Again it should read 240v.

If you have no potential across the screws it is possible that you installed an incorrect breaker. Not all breakers with two screws on them are 240v breakers. There is what is called a twin or split breaker that has two screws that are on the same phase. These are for wiring two 110v circuits, when you run out of spaces in the panel.

Double check everything. This is a relatively easy circuit to wire, even for homeowners. If the heater does not work them something is wrong so do not leave the circuit energized.