My dell wireless mouse is not working. can u help

hi
just go to control pannel , select bluetoth option , paur your dell device with the system you want to work and it will work fine.

if your mouse is working. it would be the keyboard it self.. cause dell has bout wireless mouse and keyboard.. do you have warrenty on your system.. dell can replace the keyboard for free..

I make oresumption that you have depressed the connection button under the keyboard to reset it?

If still a problem go to device manager and delete the wireeless keyboard so it can be discovered again.

Please rate my help++++Thanks for using FIXYA

The mouse and the keyboard (if it's wireless too) both have batteries. After changing a battery sometimes, you have to press the search button on the receiver and the search button underneath the mouse while holding them near each other so they can find each other again. please let me know if that dosen't help.

Most Bluetooth keyboards and mice are just Plug-n-Play and does not require any driver installation. You need to isolate the problem, please follow the steps below:

1. Make sure that the wireless adapter of your wireless KB and mouse is properly connected to the USB port of the computer.

2. Make sure that the USB ports of your computer are working.

3. Use fresh batteries for the KB and mouse.

4. After connecting the wireless dongle to the computer, turn on your KB and mouse (there should be an ON/OFF switch underneath).

5. Briefly press the connect button on the wireless dongle and then hold down the connect button underneath the mouse for five seconds and then release it.

6. Do the same steps for the KB.

Have a good day!

Your very welcome. Since the mouse was definitely defective its cool that Dell is going to replace both for you. If you can please rate me for my help to you I would definitely appreciate it and hope your weekend is a good one.

Ben

Hold on... are you sure that you have a bluetooth mouse or do you have a wireless mouse with "pen drive" like dongle? If it is with a dongle, it probably is a common wireless mouse which operates on its own wireless frequecy. You may have a driver CD that comes with the mouse or it simply works "plug and play". However, there are bluetooth mouse too, in this case you just need to turn on your bluetooth on the PC and pair the mouse with your PC just like any other bluetooth device. In either case, a LAN card in not involved. Hope this helps.

Try to re-connect the mouse and keyboard using the connect buttons on the keyboard/mouse and the receiver to the computer.

You will need to link the keyboard and mouse back up with the receiver. There will be a button on the bottom of the receiver that you push first and then the keyboard and mouse buttons to get everything synced up. It should work after that, providing that the receiver is plugged in still.

Hope this helps,

Eric

now mouse is open & clean by isoprpile & check battery conector after check now mouse its working.