I bought an Electrolux Icon Double Wall Oven and when I put it on the self-clean mode, the inner glass exploded and there was glass all over the place. I was scared to have this oven in the house because if the glass can explode like that, it can catch the house on fire!
Electrolux didn't want to fix it, but when I took it to "the powers that be", they sent out a tech to replace the glass. Six months later, I tried it again and the same thing happened to the same oven.
I again went to Electrolux complaining about the glass and once again they came but this time, they fixed the element that was defective. Why didn't they do that in the first place?
My suggestion to anyone that has a complaint about this oven is to call customer service and pitch a fit and ask to speak to management and they should fix or replace it for your for free since it is a manufacturing defect.
Two years after this incident, we are still having problems with this oven. It is now displaying an error code and the oven turned itself off.
This will sure be the last time that we buy Electrolux. I guess these ovens were not meant for use... It was meant for show (not for cooking).
For the price of this oven, we could have bought a professional oven that will hold up!
ELECTROLUX ICON DOUBLE OVEN -- NOT WORTH THE MONEY AND GIVES TOO MANY PROBLEMS AND HAS SAFETY ISSUES
Check the internet for any other reviews about this oven.
Glass is glass. wouldn't say its normal but not an unheard of complaint, YOu purchased an ICON, id call the manufacture, wouldnt be suprised if htey took care of that for you! thats their pride and joy!!!!!
We have an Electrolux-Icon 2 door wall oven. The glass shutter when I used autoclean. Electrolux change the door. It took months to get them to fix it. Door was shipped from Canada (we are in US) door arrived broken (damaged on transit via UPS), they sent another one.
Months later I use auto-clean again (the lowest heat setting) and the other door shutter again. In the first case was the inner glass, last one is the middle glass. We are out of warranty now. Obviously there are problems with their glasses. Disappointing that such an expensive supposedly high quality item has these problems.
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I used the self clean feature on my icon double wall oven for the first time - near the end of the clean cycle, the piece of glass between the inner and outer glass exploded, I had glass all over my kitchen and in my warming draw.
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