Hello,
I wonder if someone can help me, we have a Ricoh Aficio AP3800C printer and this morning it started printing a black smudge like streak horizontally on the middle of the page. The text is printing fine just with this added streak which appears half way down the page.
Thanks,
Lorraine
If you need any parts for that machine a have 4of them
Thank You,
Mikey
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It turned out to be a problem with the fuser unit, the roller had become torn. We replaced the unit only for that one to become torn also, so we called in a printer engineer to have a look.
At some stage paper had been misfed through the manual tray and had loosened the roller sensors inside, as a result papaer was getting stuck on the fuser. The paper being forced against the fuser knocked one if the arms which in turn tore the fuser roller and resulted in the printing problems. The engineer fixed the roller sensor and we installed a new fuser.
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