I am getting a dial tone, I can hear fax sound on the other end when I dial but I get a report printout that says
ERROR TX REPORT.
Pages sent 0
Result NG
Display the fax menu and then select Print Report\List and print the Users Data List. Check the setting of the ECM TX setting. If this is ON turn it OFF. This is the Error Correction Mode setting, probability is the fax you are sending to is not ECM compatible. The MP830 is suppose to automatically send in standard mode if receiving machine is not ECM compatible however I am not sure how well this works. Turn the ECM setting off by displaying the Fax Menu and then select Maintenance\Settings, Device Settings, Fax Settings, TX settings, ECM TX.
Great solution (sorry, I clicked Fixya, the best rating, but I am not a Fixya member). Thanks for your help. Canon should advertise with you!
4,536 views
Usually answered in minutes!
Yes I have the same exact problem. Can anyone help??
Me, too!
I tried the solution, but it didn't work for me still getting pages sent 0 result NG. The only way that I am able to send a fax is to hit hook --> dial # --> wait for fax machine to pick up --> hit start.
i HAVE THE SAME PROBLEM AND i'VE CHANGED THE ECM VALUE TO off.
I have the same problem and changed ECM to off but it still doesn't work.
×