The agitator dogs (part # 80040) that grip and turn the top agitator to push the clothes into the bottom agitator during the wash cycle are worn and must be replaced. It costs about $5 and replacing it is an easy task to do.
Disconnect the power to the washer. Open the lid and remove the agitator cap by prying it with a flat-bladed screwdriver off the agitator top. Remove the 7/16 inch stud and seal holding the agitator to the shaft using a socket wrench with extension.
Lift the agitator off the shaft and pull the top agitator off the bottom agitator. Remove the cam that holds the agitator dogs from the top agitator.
Lay the cam upside down and install the agitator dogs on the slots. Hold the cam with the newly installed agitator dogs on one hand and the top agitator upside down on the other. Slide the cam up into the top agitator and turn the assembly in the upright position.
Align the cam and bottom agitator tabs and cut-outs and place the top agitator with the cam over the bottom agitator. Place the agitator assembly on the shaft and rotate it until the grooves match. Push the agitator down and reinstall the stud and seal. Do not over tighten the stud or the agitator will not spin properly.
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