It is possible that someone has changed the region that the DVD player is in. If the menu is not in English you will need to translate the language to get it back to English in the language selection. Find the region selection in the menu and change to the proper region, this should fix the issue since some DVD work, they probably have a Region code of 0. Cheers.
Check out the Region Codes here:
http://www.hometheaterinfo.com/dvd3.htm
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