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Posted on Feb 04, 2010
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Unknown error occurred (306)

A message comes up when i try to open itunes store and it says We could not complete your itunes store request.An unknown error occurred (306)bigjohn

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Anonymous

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  • Expert 32 Answers
  • Posted on Feb 04, 2010
Anonymous
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Some people have been doing this

Launch Internet Explorer
Click the Tools menu
Select Internet Options
Click the Connections tab
Click the LAN Settings button
Make sure that that "Use a proxy server for your LAN" checkbox is unchecked
Click OK till you are out of everything, and then close Internet Explorer
Try again in iTunes to load the store
do a google search for "itunes error 306" for other discussion boards on the topic, seems to have occured after an itunes update conflicting with OS (go figure right?)...hope this helps =)

  • 6 more comments 
  • freaksho Dec 12, 2010

    you sir, are a genius of epic proportions. had the same problem, this worked for me. cheers.

  • raghavendraX Jan 11, 2011

    Hey Jenn77124,

    Thanks a lot dude - i was psssd off with Apple's inappropriate error message "could not complete your request". But the above recommendation worked really fine.

    Cheers,
    RRPV

  • geetee21 Jan 22, 2011

    Tried for 2 weeks to get a response from Apple - useless!!! all sorted Ta

    GeeTee

  • ozmitch71 Feb 17, 2011

    worked for me here in Oz too. Thanks Jenn77124-you are the Wiz! Are there side effects in not using a proxy server for your Lan?

  • ozmitch71 Feb 17, 2011

    Worked here in Oz too - thanks Jenn77124. You are the Wiz! Any side effects from not using a proxy server for your LAN?

  • mosh2212 Mar 04, 2011

    thanksssssss it worked for me tooo.....thank you so much@@@

  • Nigel Macarthur Sep 01, 2012

    A massive, MASSIVE THANK YOU, Jenn77124. I would love to know where you get this level of knowledge from. I have an IT degree, and I didn't know! WELL DONE, TIMES A MILLION!

  • Anonymous Nov 14, 2012

    Thank you! Thank you! thank you! a million times thank you!

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kingfaizal

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  • Posted on Nov 11, 2012
kingfaizal
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Thxxxx lot its done

faizal-uae

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Related Questions:

0helpful
2answers

Itune 306 error
From http://support.apple.com/kb/TS3297

iTunes Store loads partially or returns "Error 306" or "Error 10054"
Proxies, parental control settings and software, security or filtering software, or a bad iTunes Store cache can cause this.
To address proxies, Remove Internet Options proxy settings and connect to the Internet without a proxy.
To reset iTunes Store cache:
  1. In iTunes, choose iTunes > Preferences (Mac) or Edit > Preferences (PC).
  2. Click the Advanced tab.
  3. Click the "Reset cache" button.
  4. Click OK and see if the issue is resolved.
Adjust Parental Controls in iTunes:
  1. Open iTunes.
  2. Access iTunes preferences:
    1. On a Mac: From the iTunes menu, choose Preferences.
    2. On a Windows PC: From the Edit menu, choose Preferences.
  3. Click the Parental Controls tab.
  4. Remove restrictions on Parental Controls.
Read full answer
Oct 22, 2013 • Apple iTunes
0helpful
1answer

The whole message: "iTunes could not connect to the iTunes Store. An unknown error occurred (502). Make sure your network connection is active and try again." and yes my net is working, obviously i
Sometimes this is an error that goes away when you specifically connect to the store to purchase music or videos. It might be helpful to log out of your account (Account menu --> Sign Out) and log back in. If you also have an iPhone, you might want to log out of all devices; then restart them; then log in again.
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Nov 18, 2017 • Apple iTunes
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Itunes error 3259
salam,dear, Resolution
  1. Remove any proxy information you have set up.
  2. Update to the latest iTunes software version.
  3. Try turning off your Firewall to see if the issue is resolved (this includes the built-in Firewall or a third-party Firewall such as Norton Personal Firewall, McAfee, Symantec, etc.). Learn how to turn off your Firewall:
Also check me
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Apr 24, 2012 • Apple iPhone (16 GB) Smartphone
3helpful
1answer

I have edit my account by changing email address. Then I connect my iphone to my PC and click itune store. Have window box warning. We could not complete your iTunes Store request. An unknown error...
Here is a solution procedure:

Launch Internet Explorer

Click the Tools menu
Select Internet Options
Click the Connections tab
Click the LAN Settings button
Make sure that that "Use a proxy server for your LAN" checkbox is unchecked
Click OK till you are out of everything, and then close Internet Explorer
Try again in iTunes to load the store
Read full answer
Sep 07, 2011 • Apple iTunes
0helpful
1answer

We could not complete your itunes store request. An unknown error occurred (306). please!
The 306 error is most commonly related to an Internet Connection problem. Make sure that iTunes is not being blocked by any sort of firewall or antivirus software that you have.
Read full answer
Mar 12, 2011 • Apple iTunes
2helpful
1answer

Whenever i try to access itunes store i get error message 306. when i go to itunes help says i am not connected to internet when i clearly am. any help?
Hi,

this might be a connection problem generated by Internet Explorer.

Please follow these steps:
1) open Internet Explorer
2) open the menu Tools
3) change to tab Connections
4) click the button LAN settings
5) uncheck all checkboxes
6) leave the window by clicking OK
7) close Internet Explorer

Please restart iTunes and try again to open the store.
Read full answer
Feb 13, 2011 • Apple iTunes
0helpful
1answer

We could not complete your itunes store request unknown error occured 42110?!
Hi,

This error can occur if you are not running the latest ITunes software or remove the SC Info folder. See support article from Apple for details on removing this SC info folder on your operating system: http://support.apple.com/kb/ts1597
Read full answer
Jan 29, 2011 • Apple iTunes
0helpful
2answers

Since i downloaded the new version of itunes 8.0 i can't download
Have you tried to uninstall and reinstall your ITunes? It sounds as though your ITunes is corrupted.
Read full answer
Jul 24, 2009 • Apple iTunes
1helpful
5answers

Restoring Ipod issue
hi dear

Following is list of iPod and iTunes Error messages or Alert messages you may come across while trying to open or install iTunes, update, sync or restore iPod, making a purchase from iTunes Store, or perform any other activity in your iPod/iTunes:

  1. "Unable to Check for Purchased Music because an error occurred (-5000 error)."
  2. "Error (-35)"
  3. "There was an error in the iTunes Store. Please try again later."
  4. "-5000" and "-35"
  5. “Error 1415” “Error 208” “Error 1418” “Error 1413” “Error 1427” “Error 200” “Error 1402” “Error 50” “Error 1406” “Error 1407” “Error 1428” “Error 1417” “Error 60” “Error 42” “Error 48” “Error 39” “Error 1417” “Error 53” “Error 69” “Error 50” “Error 3221””Error 2738” “Error1921” “Error 1607” “Error 5000” “Error 9006” “Error 9800” “Error 9814” “Error 9815”
  6. "Failed to locate Supported File Types or There Are No Photos Found on this Device"
  7. "the iPod ** cannot be updated, the required folder cannot be found"
  8. "Cannot connect to the iTunes Store. An unknown error has occurred”
  9. “Disk is locked”
  10. "iTunes folder cannot be found"
  11. “Disk cannot be read from or written to”
  12. “Firmware update failure”
  13. “Drive not formatted”
  14. "The iPod "username's iPod cannot be updated. The required folder cannot be found"
  15. "Folder cannot be found or created"
  16. “Attempting to copy to the disk [iPod name] failed. The disk could not be read from or written to.”
  17. "Sync failed: unknown error (-124)"
  18. "iPod cannot be synced: required folder cannot be found"
  19. “iPod Service Error”
  20. “Cannot Import to Itunes - error 2002”
  21. "Attempting to copy to the disk (iPod name) failed. The disk could not be read from or written to"
  22. “The iPod "Customer's iPod" could not be restored. An unknown error occurred (1418)”
  23. "The iPod "Customer's iPod" cannot be updated. An unknown error occurred (-50)"
  24. “iTunesSetup.exe is not a "valid Win32 application"
  25. "Internal manager error”
  26. “iTunes 7.02 not a valid Win32 application”
  27. "itunes.exe - Corrupt File"
  28. "An Unknown Error occurred (-39)"
  29. "Could not complete your iTunes Store request. The store may be busy. Check your Internet connection or try again later."
  30. "There was an error downloading your purchased music. An unknown error occurred (-50)."
  31. "-9800, -9815, -9814"
  32. "Unable to Check for Purchased Music because an error occurred (-5000 error)."
  33. "There was an error in the iTunes Store. Please try again later."
If you come across any one of the above Error or Alert messages, then either your iPod/iTunes has gone corrupted and your iPod may be in for a crash or maybe you’re already facing an iPod crash. iPod might crash or get corrupt due to any of the reasons from hardware failure to corrupt iPod cache to damaged Files or to damaged disk structure.

You must be cautious and try to recover lost data from your iPod from reliable and proved software which is non-destructive and can recover all data—damaged or deleted. Any compromise can thwart your recovery process. Try Stellar Phoenix iPod Recovery Software.

from this site

http://www.ipoddatarecovery.net/download-ipod-recovery-software.php

oke
Read full answer
Mar 22, 2008 • Apple iPod classic MP3 Player
0helpful
1answer

Windows XP. can't log on to itunes or Authorise SONY VAIO to use new iTouch.
Try createing a new account to the store.
Read full answer
Mar 16, 2008 • Apple iPod touch
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