Garage door take about 20 button pushes to open all the way, what is the spring supposed to look like? Is there one on each side or just one piece that should be connected? I just don't know if my spring is broken...

broken springs...door to heavy for motor to lift call a pro

If the torsion spring is broken, the opener will try for 1-2 seconds and then time out. Watch u tube video below and then check to see if your torsion spring is broken.

You have either a broken door spring or the drive gear in the motor unit is bad. The drive gear is a white nylon gear just in front of the motor and it will be obvious if it is bad.

There is a little cover over a spring. The loops of the spring go inside the screw that holds the cover. The spring ends are against the wall and a small pin connected to the button on the side. Keeps the button locked. Cleaning out dried coffee in the are may help and pam spray may keep it from sticking.

Check the door springs and also the drive gear. The gear is a white nylon gear just in front of the motor unit. It will be pretty obvious if it is going bad. The door spring may be broken.

Sounds like you may have a broken door spring. Also I would remove the cover and check the drive gear. It is a white nylon gear just in front of the motor and may be going bad. If it is it will be obvious.

Remove the cover and take a look at the drive gear. It is white nylon and is just in front of the motor. It is probably stripped. It is a good time to release the door from the opener and try raising it by hand. Your door springs may be weak or possibly broken.

If your springs were sprung it would not be that easy to open.The reason it crashes down is because they have the door balanced good for the door opener.Check on the door opener itself and see where the reset button is.Maybe something was obstructing to not let it open..Look for the reset and that should get you going on the door opening and closing.Just going to have to figure it out why it did that..

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_a3369546f8067589

You probably have a broken spring on the door.

There are three causes for this problem:
1. a remote is sticking or is getting bumped (if the vacation lock is on and it still has phantom operation remotes are not the issue).
2. the logic board could be going bad (if you have the 315Mhz you have a newer operator so this is probably not your issue)
3. the wires to the wall button have a short. Try disconnecting the wall button wires from the operator. If this stopps the phantom operaton you might solve your issue by running new wires to your wall button.