BIOS locked? CMOS or BIOS password?
Remove power. Open computer case.
FOLLOW Anti-Static Precautions!
Remove coin-cell CMOS battery.
Press the Power On button in. Hold in for a count of 10 seconds. Let go.
Repeat 2 more times.
(Drains residual power)
Reinstall CMOS battery.
Connect to power. WAIT 1 minute, turn the computer on.
Also the motherboard may have a jumper on it, which you move in a CORRECT procedure, to remove CMOS settings. (Such as a BIOS password)
Windows password set by the owner/administrator?
Use the Restoration Disk (CD) and perform a Full Install.
(Destructive Installation)
Wipes off all of their data, and gives you a computer as it was, day 1 from the factory.
Don't have the Restoration Disk?
Contact HP Support.
In the USA the disk is free. The shipping and handling are not.
$17 for a 5 to 7 day ship
$24 for a 2 to 3 day ship.
Toll-free phone number in US is, 1-800-474-6836
24 hours a day, 7 days a week.
Have your Serial Number written down, to give to the nice representative.
It is in the white Service Tag, on the back of the computer tower, (Next to the Windows product key), or up on the side.
S/N = Serial Number
(NEVER give out on a public forum. Only to authorized agents of HP )
For countries other than the US,
http://welcome.hp.com/country/w1/en/support.htmlNow,...what Product Number is it? (P/N in white Service Tag)
Post back in a Comment.
Regards,
joecoolvette
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