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Posted on Jan 30, 2010
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Computer running under Windows XP says my device is not connected and yet it shows in Windows explorer?

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Aravindhan Venkataramanan

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  • Expert 136 Answers
  • Posted on Jan 30, 2010
Aravindhan Venkataramanan
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Joined: Jul 17, 2007
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Hi There..

When you say device is listed in windows explorer, butif the XP says device is not connected. Then i'd say the device is detecting as storage media (i.e MSC).
It needs to be connected as MTP. In this case i'd request you to update the MTP driver.
To update the MTP driver you can try two ways.

First Step:

1) When you connect the MP3 player to the computer you could see a SAFETY REMOVE HARDWARE on the system tray.
2) Right click on that safety remove hardware.
3) You will get a popup, in which you need to click on properties
4) That will bring the window in which you can see your MP3 player listed.
5) Right click on it and choose the option update driver.
6) This will update the MTP driver of the player and after that unplug the device
7) Restart the computer and now connect the device.
8) That will automatically update the drivers.


SECOND METHOD:

1) Go to device manager
2) Locate for the option that says USB and right click on it.
3) Try updating the drivers.
4) Now restart the computer.
5) That should work.

Kindly revert if you have any clarifications.

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This is and excerpt from "EphMusicFan" on the Real player forum. Original link is also below.

" The following steps finally fixed everything for me. While it may seem long, it only takes about 15 minutes and should fix everything.

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From 'My Account' menu select de-authorize computer
Close Rhapsody

To delete the mcs.rma file:

1. Close RealPlayer/Rhapsody
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5. Right-click mcs.rma and select Delete.
6. Close the window.

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1. Open the My Computer icon on your desktop.
2. Open the C: drive (usually Local Disk (C:\)).
3. Open the Program Files folder.
4. Open the Common Files folder.
5. Open the Real folder.
6. Open the Plugins folder.
7. Find the basi3260.dll file.
8. Right-click basi3260.dll and select Delete.
9. Close the window.
10. Restart your computer.


on sansa Clip itself, disconnected from computer, go to settings, then choose format

Make sure Rhapsody, Windows Media Player, and all other media programs are closed

download firmware
http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=2946 (make sure you get 'Americas' firmware version)
unzip firmware file
connect to computer
drag firmware file onto sansa Clip icon in Windows explorer
wait to finish all copying (Sansa Clip screen will say connected, not writing or reading)

disconect
firmware updates on device, then it shuts off automatically
turn it back on
reformat from device (settings menu, format)
put in msc (under USB mode on settings menu)

reconect
open sansa Clip E:/ in Windows explorer, delete all files (should be 6-8 folders and files in top level directory of Clip)
reformat from windows explorer (right click, format, (FAT file system, NOT FAT32))

disconect
put in mtp (under USB mode on settings menu)

Open Rhapsody
It will run through quick setup again, due to files deleted before.
'Reathorize Computer' (under 'My Account' menu)
"Update Track Licenses' (same menu)

connect to computer
wait for Rhapsody to fully load clip (may take 30 seconds)
reformat from rhapsody (right click on sansa clip icon in rhapsody, select reformat)
hold down control and shift buttons at same time, right click on sansa clip icon in Rhapsody, select 'reset secure clock'
right click on sansa clip icon in rhapsody, select authorize device
wait while sansa clip updates (wait for screen of device to say 'connected' for a while, rather than writing or reading)

disconect

reconnect
wait a while updates finish

disconect
verify acount, and dates on device, under setting menu, account
should say renewed (with today's date) expires a date 30 days later.


download one new track from rhapsody you never have downloaded before

reconect
transfer that one track to clip
wait for all updates to finish

disconect
verify account, dates on device, check that the track plays properly"

Hope that helps.

http://real.lithium.com/real/board/message?board.id=InstallingRhapsody&thread.id=26724
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And if that doesnt work try to obtain the driver for your sandisk device go to http://www.sandisk.com/DriverDownload/index.asp and find the driver for your device..and then connecct the device on the back of your computer...it should work properly..if you are still having any problems..let me know..i would be more than happy to assist you..
Please rate accordingly
Thank you
Computerrep

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