I'm having a problem with my SmartDisk external hard drive, Model #USB500. My computer recognizes it as an ?Ext Hard Disk USB Device? in the Device Manager, however when I look to access it from My Computer it doesn?t show an icon. I?ve tried another connection cord, but get the same results. Thoughts?

Verbatim continues to offer support on select SmartDisk products:



CrossFire USB & FireWire Desktop Hard DrivesSOHO NAS Desktop Hard DrivesFireLite USB & FireWire Portable Hard DrivesFireLite XPress Portable Hard DrivePhotoBankUSB External Floppy DriveSelect models of CameraMate Card Readers



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Verbatim Acquires SmartDisk External Hard



Disk Drive Business

-----------------------------



Verbatim Acquires SmartDisk External Hard Disk Drive



TOKYO, (July 5, 2007) - Verbatim® Corporation and its parent company Mitsubishi Kagaku Media (MKM), announced today the purchase of substantially all of the assets of SmartDisk® Corporation\'s external hard drive (HD) and digital imaging business.

The acquisition, which includes physical assets, patents, trademarks, technology, engineering and marketing expertise, was effective on June 30, 2007.

if your computer came with a motherboard disc the drivers could be on it
click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again, sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems
hope this helps

You mean OS?Upgrade to XP- Windows 200 is obsolete.

An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.


There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge guarantee".

The external storage device has several major components:

* USB cable

* external power-supply

* disk-drive inside the enclosure

* USB-to-disk-drive adapter inside the enclosure.

Try a different USB cable.
Try a different USB port on your computer.
Try a USB port on a different computer.

Take a multi-meter, and measure the output voltage/amperage of the power-supply,
and compare with the specifications on the label of the power-supply.

Open the enclosure, and remove the disk-drive, and attach it as a "slave" drive in a desktop computer, to see if bypassing the USB-to-disk-drive adapter bypasses the problem.

Look at the label on the disk-drive, for manufacturer, product-number, serial-number, and manufacture date. Access the manufacturer's web-site, and use "check warranty status" to see if the warranty still is valid. If so, the drive can be replaced, at minimal cost to you.

Buy a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Search online for a professional "data recovery service". For a significant fee, they can repair your disk-drive, just long-enough to copy your files to a new disk-drive.

Take your SmartDisk to any computer-store.

They can open the case, remove the disk-drive,
and mount the disk-drive in a new "empty" external casing,
with a new power-supply.
See: http://www.canadaram.com/3_5_sata_enclosures.htm
for a sample of various "empty" cases, for about $30.

Plug it in one of the usb ports of your computer. Check if the external hard drive has a power button.
Normally, something will pop up on the screen asking you to install the software that came with it.

Follow the instructions and you may now use the external drive as your back up drive.

There are a few possible causes for that. Here is an article on troubleshooting external hard disk problems:
http://www.devicedriverfinder.com/blog/device-errors/external-hard-drive-troubleshooting

Hope it helps!

with some external hard drive you may have to install whats called a driver did it come with a cd? if not then you canask the person that you got it from.... make sure that your computer supports usb 2.0 good luck!

may be your your harddisk has a virus

you must access in safe mode and scan it