There is a drain in the freezer so when the fridge defrosts the water drains down to the pan in the bottom of fridge,your drain is blocked,you need to take off the inside freezer back wall,melt out the ice with a hair dryer and then unblock the drain,i use a steamer to do this,they cost around 50 bucks,the drain line is plastic so you don't want to go sticking anything down the line that can damage it,slime builds up in the line or food particles go down the drain and then ice builds up in the line,the steamer cuts through this and sanitizes the line,if the drain goes strait you can install a heater probe,it's just a piece of metal that you rap around the heater and stick the other end down the drain hole so it won't freeze up again,when you think the line is clear,pour hot water down the drain to make sure it's clear,be careful when melting out the ice with hair dryer,to much heat can damage the styrofoam,make sure the air vents are melted out,they are the holes in the styrofoam,you might have to melt it out from inside the refridgerator section heating the area up on the ceiling,also make sure the control is shut off to the freezer,you don't want the fan to be blowing,good luck
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heatman101
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