I have the Husq Pro software for my #1+ machine and I bought a new computer with 64 bit. I can't get it installed. What do I do?

Sadly there are none available, keep your old computer just for that job.

Do you have the original disk for the Futura software? Which version of the software do you have? Do you have the 32-bit or the 64-bit version of Windows 7? (To check your version, click Start > Control Panel > System and Security > System. If you see x64 at the end of the OS version, then you have the 64-bit version. Otherwise you have the 32-bit version of Windows 7.)

For the Futura SES-2000 version 3 software:
If you have the original CD, then do you have an optical drive in the laptop? If you do not have an optical drive, you should get an external one (USB connection); these can be gotten for ~$50 or less. (Make sure to have the laptop on AC power when installing software.)

You should be able to start the installation of the Futura software from the CD. For details on the 64-bit install: http://www.futura-support.com/files/Futura%2064bit%20Installation.pdf . In the 64-bit install, you will click OK on several error messages. Then download and install the patch from http://futura-support.com/downloads/updates/Ver3_0_0_9.exe .

For older versions of the software, there are a few options, you could upgrade to version 2.5 or you can maintain a computer with an older version of Windows. (See http://www.futura-support.com/downloads/ce150.html and the Service Updates links in the lower left hand corner.) For the older version of Windows, you can keep a second machine with that OS, a dual boot computer with the OS, or a virtual computer with the older version. If you have Win7 Pro or Ultimate or upgrade to one of them, then you can run a virtual copy of XP for free. Download and install in order: Microsoft's Virtual PC and the XP mode software. Then install your Futura software to the XP computer (as if it were regular OS) and connect the sewing machine and transfer the files for your embroidery. There are other virtual computer programs (Parallels and VMWare). However, XP mode is the only way to avoid needing a licensed version of the older Windows OS.

I hope this helps.

Cindy Wells

The Futura software and the machine drivers exist for Windows 98, NT, 2000, ME, or XP. If you have Win7 32-bit, you may be able to run in the compatibility mode. Load the CD into the optical drive, then right click on the .exe file on the CD. Then choose Properties. Select the Compatibility tab and check Run this program in the compatibility mode. Click Apply and OK. Then right click again and choose Run as Administrator. This isn't guaranteed to work since the changes in the OS are significant.

To check if you have Win7 32-bit or the 64-bit version, click Start > Control Panel > System and Security > System. The title will say Windows 7 (Version) for a 32-bit OS. It will read Windows 7 (Version) x64 for the 64-bit version of the OS.

If you have the 64-bit OS or the compatibility mode doesn't work, you need a computer running an older version of Windows. This can be a second computer, a dual-boot computer (where you select your OS at startup) or a virtual computer (that runs inside the real computer). If you have Win7 Pro or Ultimate or upgrade to one of those versions, you can create a virtual XP computer for free. Download and install Virtual PC and XP mode from Microsoft. Install them in order. Then install the XP software from the above site in the virtual computer and it will work. (Other virtual computer programs are Parallels and VMWare.) All of the other options will require a licensed version of the older Windows OS.

I hope this helps.

Cindy Wells
(The last person I dealt with with the issue of an embroidery machine not talking to Windows 7 kept their old Windows XP computer just to work with the sewing machine. Fortunately the old computer was still working enough to use for the purpose.)

Unfortunately, it seems that the company that bought the White brand (SVP) has no interest in creating new drivers for the machine. Is your computer running the 32-bit or the 64-bit version of Windows 7? (Start > Control Panel > System and Security > System. If you see x64, you have the 64-bit version.)

If you have the 32-bit version, you can try the compatibility mode. With the White USB drive connected to the computer, right click on the installer instead of normally running the installer. Then choose Properties and then the Compatibility tab. Turn on Run program as Compatible with the appropriate OS. Then right click again on the installer and choose Run as Administrator. Then check if the program itself is running in the compatibility mode by right clicking again and choosing Properties.

A method that will work is to use a computer (virtual, dual-boot, or true second machine) with an older version of Windows installed. If you have Win7 Pro or Ultimate, you can create a virtual XP computer for free. Download and install Virtual PC and XP mode from Microsoft. Install them in order. Then install the XP software that came with the sewing machine in the virtual computer and it will work. (Other virtual computer programs are Parallels and VMWare.) All of the other options will require a licensed version of the older Windows OS.

I hope this helps.

Cindy Wells

You may need to refer to this manual which has error codes and reasoning for the issues that may occur while installation.

Ref below:

https://spaces.awi.de/confluence/download/attachments/18022512/SES2000_Manual_28_June2009.pdf?version=1&modificationDate=1264693246000

Good Luck.

3D can be made to work with Windows 7 - I have it working just fine on my 64-bit Win.7. Go to http://www.sewmuch4retirement.com/tips.html
Tip No.4 from the top is for you - these are the instructions I followed and they worked perfectly. You do need to be sure you have the latest version of 3D - it's 7.25 I believe.

Yes, it can be installed on Windows 7. Check the Futura support sight at www.Futura-support.com and look on the right hand side under downloads. There's a download listed for CE150/250/350, etc, that applies to XP 32 & 64 bit, Vista and Windows 7 32 & 64 bit. Follow the directions CAREFULLY! If this doesn't work for you, I've posted a set of instructions under CE100 solutions for running the CE100 software on Windows Vista/7 by installing a Virtual Machine software on Windows 7 that works regardless of the situation.

The update should work for you perfectly, however. Just make sure you uninstall the Futura software and reboot your machine BEFORE you do anything else and follow the instructions from the website carefully! Good luck!

Call 1-800-466-2333

Hi I had the same problem sent question to Singer and this was their reply

"Do you have Vista 32-bit or Vista 64-bits? Unfortunately the CE-100/200 machine will not be compatible with either Vista 64-bit systems or the newest Windows 7 computers. The CE-100/200 will only be compatible with Windows 98 through Vista 32-bit operating systems.

This appears to be a hardware issue and not something that we will be able to create a patch to correct. Drivers necessary for 64-bit operating systems are not compatible with the CE-100/200 machines." so I guess we are SOL

If you're running Vista, you'll need new drivers for your Janome