I have never used mute and at this time every time I try to get it off it comes right back on. Will say mute off but it remains on. I called the facility where we got it and they told me to remove the battery for 30 seconds and then it would work. I have removed the battery 2 times and have turned off my phone the entire night and it still comes up mute on even after I have changed it to mute off. What is wrong????
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