Hi its Darran at Dyson.
With the machine switched off, press the re-set switch on the side of the head, making sure you push the button in as far as you can. When you switch the machine back on and lower it into the vacuuming position, the brush bar should start turning.
If this doesn't rsolve the problem, please contact our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.
Kind regards
Darran
Dyson Customer Service
This worked for me...I had tried the reset button several times but apparently I hadnt pushed the button in hard and far enuf...working great now...thanks!
This definitely worked for me, ensure you press the re-set button in fully in. Thanks much appreciated!!
What Darran didn't mention above is the likelihood of the brushbar motor being burned out. There is a short article explaining about this here:http://dysonmedic.co.uk/dyson-dc24-brush...
In addition to the above solution, I found that connecting and then disconnecting the hose made a difference. The clear plastic mechanism that gets switched during this operation is a bit temperamental - have found that at other times. If the reset switch doesn't do anything, try the hose connect/disconnect solution.
×
Hi, it's Jim from Crucial Vacuum!
One of the main reasons most brush rollers begin to get jammed and eventually not turn would be due to a clog. Turn off the vacuum and flip it on its side. Is there any noticeable debris,such as hair or large carpet fibers? Clear out any debris and try rotating the brush roll once around to see what else may fall loose. Take note of how the bristles look too. Are they worn down and loose? If so it may be time to change your brush roll.
Another item to check would be your vacuums belt. If this is loose as well it can effect your vacuums brush roll as well as your vacuums motor. Both are simple and easy fixes and can be done in just a few minutes.
Should you need any replacement parts for your Dyson in the future please feel free to order direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
Check out our lineup of Dyson replacement parts at the below link.
http://www.crucialvacuum.com/dyson-vacuum-parts.html
Another helpful site would be our Youtube Channel. We offer a wide variety of tutorials for replacing vacuum parts including brush rollers.
https://www.youtube.com/channel/UCALCftzcrOopaNeZZayflaw
I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com
Vacuum Cleaner Replacement Parts Repair Vacuum Bags...
Crucial Vacuum has huge selection...
Vacuum Steam Mop Replacement Parts Crucial Vacuum
Find high quality replacement parts...
SOURCE: The brush on my dyson ball DC24 will not turn on-
That noise you're hearing is the clutch, which is expensive to replace and difficult to change.
If you want, you can still use the vacuum for bare floors but that noise will always be there. Using it for anything else won't work.
15,795 views
Usually answered in minutes!
This really worked for me. Thank goodness it wasn't the brushbar motor!
Thank you for the help!
×