Vtech 5.8GHz Cordless Phone with Digital Answering System Logo

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Posted on Jul 31, 2017

PHONE WONT WORK

SAYS RETURN TO BASE FOR CONNECTION AND WE HAVE HAD IT SITTING ON THERE FOR TWO DAYS AND IF WE TRY AND USE IT TO MAKE A CALL THAT IS WHAT IT SAYS.THE CALLER ID STILL WORKS AND IT RINGS WE JUST CANT DIAL OUT NO DIAL TONE, ALSO WE HAVE PUT IN DIFFERENT PLUG AND PHONE JACK AND SAME THING HAPPENS, OTHER PHONES WORK RIGHT It says connecting and it wont find the base so we cant call anybody or receive any calls

  • JoeADee Feb 27, 2008

    Panasonic KX-TG6071 no Dile Tone have tried changing DSL Filter still
    no Dile Tone computer hooked to the same phone line. Computers work
    fine but I CAN Not get new phone to Dile out or receive incoming calls
    because of no Dile Tone



    [email protected]

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5 Related Answers

jessee007

JP Services

  • 310 Answers
  • Posted on Jan 07, 2008

SOURCE: Uniden TRU9480 5.8GHz Cordless Does not receive calls/ ring & caller ID does not work

I own one to. I had the same problem. When I dailed a number it wouldnt dail until I got almost to the base. I was running a wireless router for my laptops the signal was interfering with my cordless phones.

I’m happy to assist further over the phone at https://www.6ya.com/expert/james_1cb31da1bc8c6102

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Anonymous

  • 76 Answers
  • Posted on Dec 02, 2008

SOURCE: No dial tone on handset

It may not be registed with the main unit. You may need to register the handset. With my uniden all i have to do is put it in the main base until it says what handset it is (it should be a number).

If you have any questions please dont hesitate to ask

Anonymous

  • 47 Answers
  • Posted on Jan 06, 2009

SOURCE: My Phone will not connect to the base unit...

My handset displays CONNECTING...
Move the handset closer to the telephone base. You might have moved out of range.

This is what was listed in the Vtech Manual.

What I suggest is not just powering it off, but remove battery and wait a couple of minutes. Put battery back in and try it. The other thing I suggest is a new battery or switching it temporarily with a phone that works, to see if that helps before you buy a new one. If the battery is weak it will have trouble reaching the base.

Anonymous

  • 5 Answers
  • Posted on Jan 31, 2009

SOURCE: my phone keeps saying unable to connect

is your phone about a year old? It may be the battery. The vtech phones have weak batteries that clunk out after about a year and you'll get dropped calls, looking for base etc... The phone still appears to be working and the battery indicator tells you it's charged, but the battery is too weak to keep the wireless connection going.

Had the same problem and replaced the battery. budgetbatteries.com had the cheapest ones. But it's a knockoff, so I don't know how long it will last. So far it's been 3 months and the problems are gone. I would try that first and see how it goes. I paid about $15 including shipping. If you buy it from vtech it's at least double...

Anonymous

  • 1 Answer
  • Posted on Feb 12, 2009

SOURCE: Will not call out!!! 25204RE1

I just encountered this same problem on my phone. To resolve, you must hard reset the phone as follows: unplug power cord, unplug phone cord, remove all batteries. Leave disconnected in this state for at least 10 minutes. Now reconnect in following order: reinstalling batteries, reattach the phone cord followed by plugging in the power cord. This restores the phone to the original settings. You will lose items in memory, but the phone dial function should be restored. This was recommended by customer service and resolved my issue which sounds identical to yours. You can now proceed with resetting up your phone as desired.

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Hello.

Here are some tips, found online:

Reset the phone:

Unplug the battery in the handset, unplug the phone line from the base and unplug the electricity from the base. Leave everything unplugged for an hour or two instead of a couple to five minutes that way you can get more of an idea of whether your phone will work. After an hour or two plug in everything. If resetting the phone doesn't work then try the next step.

Check the surge protector:

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Try a different phone plug, outlet.

Check the base:

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Check the handset for dirt.


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Hi.


Try the following procedure to reset and re-sync the phone system:



  • Disconnect all units from power.
  • Remove batteries from all handset.
  • Check all phone connections to base.
  • Check the phone connector underneath the base (RJ11 squared plug).
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If that does not fix the problem , then there is an internal fault. In that case call Uniden to arrange repair or replacement.

Uniden support number for your area is prited inside the user documentation.


Regards.
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