1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.
I do not think your model supports the recovery mode but you can try.
1. Press and hold the Power/Menu button for 15
seconds to turn the device completely off.
2. Slide the Hold switch so the orange portion shows.
3. On your PC, double-click My computer
4. On your Sansa player, press and hold the REC button while connecting it to the PC.
5. Release the REC button when a 16MB-FORMAT drive partition appears under My Computer.
This may not work on your player not sure of the Model cut off.
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