60GB ipod, no sound, rest appears to work. Have reset and restored. Checked sound levels. Thanks

1. Flip the Hold switch on and off and make sure it ends up no longer on hold.
2. Press and hold the Menu and Select buttons (center Button) until the Apple logo appears (may take 5-11 seconds, and you may need to repeat this step) If this not work for you try plugging your ipod into computer or wall power.

Reset your iPod by holding down the sleep and home buttons until the Apple logo appears


Restore your iPod: Click the Restore button under the Summary tab in itunes . Restoring the phone will erase all synced songs, you can add them later.

Just format the ipod and then right click on the ipod drive , click properties and click tools and click both the options and click start and enjoy

Restore the ipod to factory settings

It sounds like an issue with the internal motherboard and possibly the audio jack. I'd reccomend taking it into a local apple store to have them fix it or contacting them via their support website here. Also you may want to consider their price quotes vs purchasing a new one when you talk to them.

If you are sure that the head phones have not malfunctioned at all, I would reset the ipod first. If that does not resolve the issue, you will want to restore the ipod using itunes on your computer. Just in case you are unaware of how to do either a reset or restore, I have included a step by step below.
I would recommend testing the headphone with another working player to ensure that they are in fact working fine. If you have already done this, I apologize for waisted space. :)

Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.) Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. You may need to repeat this step. Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.



How to restore iPod (ARTICLE NUMBER HT1339)
Open iTunes, and then connect your iPod to your computer using the USB or FireWire cable that came with your iPod.

After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel and you will see information about your iPod appear in the Summary tab of the main iTunes windows.

Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download the latest iPod Software.

The 4 possible restore options are: Restore Option

1: Restore - Restores with same iPod Software version already on iPod. Restore Option

2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available. Restore Option

3: Use Newest Version - Restores with the latest iPod Software available. Restore Option

4: Restore and Update - Restores with the latest iPod Software available.

If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password.

A progress bar will appear on the computer screen indicating that the first stage of the restore process has started.

When this stage is completed, iTunes will present one of two messages on screen with instructions specific to the iPod model you are restoring.
Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).


Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).

During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage.

Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.

After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

If none of these steps resolve your issue, then you sadly have a hardware issue with the ipod itself.

It sounds like your headphone/hold cable is faulty. Try plugging it into a sound device with a docking bay. If no sound comes out of there either then it's a faulty logic board.

To reset your iPod:

• 1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
• 2. Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.

Tip:

• If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
• If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.

If that doesn't solve it try a restore


Restore

• Note: Because Restore erases all of the songs and files on iPod, make sure to back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your itunes Library.

How to restore your iPod:
For Windows:

• 1. Make sure you've reinstalled the latest version of itunes.
• 2. Open itunes, and then connect your iPod to your computer.
• 3. After a few moments, it will appear in the source list in itunes.
• 4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main itunes windows.
• 5. Click the Restore button. You will be prompted with one or more restore options that may prompt itunes to automatically download of the latest iPod Software. The 4 possible restore options are:
  • Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
  • Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
  • Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.
  • Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.
• 6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, itunes will instruct you to leave iPod connected to your computer to complete restore.
• 7. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
• 8. After stage 2 of the restore process is complete and the iPod is connected to the computer, the itunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

if you cant find the code you can use restore to reset the device into its original state

You have to use iTunes on your pc and restore the ipod

Restore
Note: Because Restore erases all of the songs and files on iPod, make sure to back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library.

How to restore your iPod:
For Windows:

1. Make sure you've reinstalled the latest version of iTunes.
2. Open iTunes, and then connect your iPod to your computer.
3. After a few moments, it will appear in the source list in iTunes.
4. Select your iPod in the source list and you will see information about it appear in theSummary tab of the main iTunes windows.
5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software.

The 4 possible restore options are:

Restore Option 1: Restore - Restores with same iPod Software version already on iPod.

Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.

Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.

Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.

6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.
7. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
8. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

Try resetting the iPod, this usually works.

As follows:

How to reset iPod To reset an iPod with a Click Wheel, including:iPod nano (3rd generation) iPod classic iPod (5th generation) iPod nano (2nd generation)iPod nano iPod with color display (iPod photo) iPod (Click Wheel) iPod mini iPod mini (2nd generation)

Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds.

You may need to repeat this step. Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.

If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.

To reset iPod, iPod (scroll wheel), iPod (touch wheel), and iPod (dock connector)Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)Press and hold the Play/Pause and Menu buttons simultaneously until the Apple/iPod logo appears, about 6 to 8 seconds. You may need to repeat this step.

If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.

If you are still unable to reset your iPod, use only one finger from one hand to press the Center (Select) button, and one finger from the other hand to press the Menu button.When you reset iPod all your music and files are saved, but some customized settings may be lost. Date and time is preserved (unless the iPod reset itself because it had no power and then was reconnected to power). Other customized settings, such as Bookmarks, On-The-Go Playlists, Shuffle, Backlight timer, and so forth are preserved from the last time the hard drive turned on.

Hope this helps
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