When you get an incoming call,
how many "rings" before the answering-machine picks-up the call?
How many "rings" before the HP picks-up the call?
Configure the HP to answer on "fewer" rings than the answering-machine, when you are expecting a fax.
Configure the answering machine to answer on "fewer" rings, when you are expecting to record a voice-mail.
Set to fax, ring it from another phone, what happens? Count how many times it rings before answering (if it answers)
Do you have other things attached to it?
Where is the phone line attached to socket marked line or ext?
Do you use Broadband? Has the fax got filters attached before it?
Are there other phones in the house or has the fax a dedicated line?
DONT YELL
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