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Hi, The mobile screen would have been damaged or a device connected to your screen my be defected .Try to remove your touch screen safeguardsticker then clean the display. If thisdoesn'twork out for you consult your dealer for replacement of new display. Thank you !!
as long as you have a data plan there is no reason why you shouldnt have all the features available to you. i also have a sprint samsung instinct that i unlocked myself and every option works the same as it normally would. did you unlock this phone or did someone do it for you?
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