First, download and install the latest version of BlackBerry Desktop Manager software from: https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=DA5FB46338C8C0DCB1039F7898184FC5
Once installed, connect your BlackBerry to your computer via the USB sync cable. Open Desktop Manager, and click the Application Loader. On the right, you will see Update your device software. Click the Start Button, and if your BlackBerry is not on the latest Handheld Software, an update will appear. Select the update, and run the install. Be sure to select the option that backs up and restores your data. Once started, do not shut down your computer, or disconnect the USB sync cable as this could damage the device.
Once completed, your BlackBerry will restart and you will have the latest version available. This version has been known to correct various issues.
If the issue is still present, then it could be hardware related, and may need to be repaired or replaced. I would then suggest contacting your Service Provider again for Hardware Support.
After updating my blackberry my scroll pad does not work.
I did have the same issue. I bought my phone August 2010 and started having problem with the scrolling particulary that it always seem to be scrolling own even when I try to scroll up.
I have also updated my blackberry with no effect on the scroll problem.
I did try to delete all data on my sim, phone, media card and now it seems to be back to normal. I suppose this makes it a non hardware issue.
What I did was take a piece of paper and folded it up to be about half a cm thick, and then placed it Under the battery where the sim card is, (looking from the back on the left of the sim card)
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