My dcp-585cw printer is not printing black. I replaced the ink cartridge and clean the heads multiple times yet it still does not print black.The black ink icon shows that it is full. I printed a test page and all other colors work.

You have a blockage in the print head and/or feed line from the ink cartridge to the print head. One possible fix would be to make a pad of paper kitchen towel wet it and sit the print head on it overnight. With luck the pad will soak the blockage and draw ink through the head. Give the machine two self cleans and try a print quality test to see if you have made ANY improvement. If no improvement - forget it as the blockage has been there too long.

You will need to have the print head replaced to fix this common problem. You can call brother at 1-877-brother and they will tell you what to do to get it repaired at no cost to you.

Hi there!
If the test page from pc or the machine test page doesnt show black, what you can do is to clean the printhead. To do that press the Ink Management button on the control panel and select cleaning press ok then press the up or down arrow key to select Black press ok and press Black Start. After the cleaning process print another test page. Compare the 1st and 2nd test page if it's improving, you may need to do this 3-5 times.
Hope this helps Please rate if it worked Thanks!

A possible reset might solve hence remove your printer from the PC and uninstall the printer software. Now reinstall the printer driver software and connect the Printer to be detected and installed. Check printer properties to see the ink levels.
Use head cleaning before a test is taken . It is possible that the head is not reacting to the need of the command , can be an issue with ink drying , can also be poor ink cartridge contacts

Try to clean the print head from the panel of the printer,if the problem persist change the prin head because is clogged.

Black printer ink in HP Printer may fail to be recognized by the printer. Most times an error message will be sent indicating that something is wrong with the black print cartridge. Sometimes the printer may accept to print with the black ink, but the printouts may have horizontal lines and very illegible letters. In such a case a manual cleaning of the print head should be carried out. In doing the manual cleaning, one should spray Windex heavily on paper towel and wipe off the surface of the print head.

http://en.kioskea.net/forum/affich-40171-printer-not-printing-black

did black ink detect with the ink level status? run print head clean in printer preferences tool maintenance.

Unfortunatly, because its a color ink jet machine you will need to replace the ink to print anything. The way its designed is that it has one printer head for all four cartridges.

When you replace the color ink you will deffinetly be able to print.

Either the cartridge is empty or its not being detected by the sensor. Even the print head may be blocked. Did you kept printer for some time w/o black ink cartridge? In such cases the ink gets dried up in the head.
You got to take professional help in opening the top & removing the scanner and then cleaning the sensors. Even Print head may require 'steam' cleaning.

did you take the tape off the new cartridge and is the print head burned out for the black? if you installed the diagnostic's on it then run it and see what it says, otherwise expect the print head to be cooked, however it is possible to get a bad ink cartridge try tapping it on your finger and see if ink comes out if it does not then the ink cartridge is dried out or no good, about %15 of print cartridges are bad on just about any brand printer some more than others.