Good Luck with this. We have complained about a darkening screen we were told to replace the lamp. We did so for $100. After the problem was only getting worse, they said it was because I did not purchase a "Hitachi" bulb. They stated they knew their's were more expensive ($300) but should solve the problem. Well, we didn't bite. It became clear that we no longer could see blues, pinks, yellow, and most browns. A call back to customer service stating these problems ended with us learning we needed to replace a color engine to the tune of $850-$1200. We have only had the tv for about 4 years. Needless to say we bought a new Samsung Plasma for a little more than the replacement part. Hitachi products, never again.
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